Paradisus by Meliá is a one-of-a-kind Destination Inclusive® luxury resort brand. One which provides guests with a genuine immersion into the culture of each of its destinations. Our customers may enjoy an adult-only upgraded experience at The Reserve or an extraordinary family get-together at Nikté - in our resort - with countless activities for everyone. Unparalleled hospitality, flawless service, extraordinary food, tailored wellness programs and adventure within nature, our bespoke experiences thrive on human connection.
Destination Inclusive® Luxury Resorts
Every property is shaped by its destination. We believe that blending luxury with local culture and nature - is key - in order to deliver our guests a truly unique experience. In each of our resorts, our guests will be able to enjoy local entertainment such as local immersive tours with local guides that will allow them to discover a handpicked selection of our destinations’ best. As well as natural routes tours & adventures, regional events and parties, dining out experiences, masterclasses and tastings, local shopping and cultural tours, crafting workshops and even volunteering activities.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Dec 24, 2024Average stay, disappointing food
I'd say our experience here was average. We booked a swim up "family concierge" room, and the concierge was not really helpful at all. He often would not text back, and was almost no help in booking any restaurants. Being part of the family concierge gives you access to an extra pool and beach area, which were often completely full. The room itself was nice and replenished with snacks, although we had to call for cleaning because they didn't do it at first. The food was unfortunately not as good as I was hoping it to be. It was extremely hard to get a booking for a restaurant, and for most of our meals we did the buffet, which was extremely disappointing. We even tried to get a reservation first thing in the morning, but all the restaurants seemed to be booked out days in advance. Most of the servers did not seem interested. The one exception was the Italian restaurant, where the service and food were excellent. Also, the ATM is a complete rip off, charging 11 USD (220 MXN) to take out a maximum of 50 USD (around 1000 MXN) .
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Dec 24, 2024Great Experience!!
Adrian was great!! He was able to provide everything for my family. He is great at his job. Thank you for everything!! I will recommend him to anyone that I know that visits this resort. Every time I reached out to him he got right back to me and was able to assist..
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Dec 23, 2024
Annual Family trip to Mexico
The service was excellent, Graciela was kind and understanding. Service at Celsius was accommodating for pool side or table. Room are very nice and cleaned daily. My kids enjoyed time at the water park, the pirate ship pool and the beautiful beach.
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Dec 23, 2024
Perfect family stay
Perfect stay, you are assigned a family concierge , we had Eduardo Gamboa. He was brilliant , took care of anything we needed. The staff at the Lunch box restaurant were very accommodating. We had a wonderful time here. Our room had access to swimming pool which was great .
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Dec 22, 2024
Celsius poolside bar and restaurant
Received amazing service at the poolside bar and restaurant Celsius. Big shout out to our server Graciela she went above and beyond to make our lunch extra special. This is our second time coming to this resort with our family. They really know how to take care of you.