Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16720 reviews-
Mar 05, 2025Service is the star here!
Four of us took a girls trip in February. The service was very excellent and on par or even with any other resort! The food and grounds/room were appropriate for the 3.5 stars. Some mediocre, some very good! Resort and rooms- the grounds are quite small as is the total capacity of guests. We were there for four nights and felt it was the right amount of time. Had we stayed longer, I would have wanted to take day trips or walk around the Hotel Zone for a change in scenery. We were in rooms 245-246 and had street noise on the weekend nights; these are standard rooms, not pool or ocean view! The rooms feel traditional and may be perceived as outdated by some; they were roomy and suitable for us. Food - There were live action stations at the Albatros Buffett each evening (taco grill, stir fry station) depending on the evening’s theme. We got two a la carte reservations for our four nights and chose both the Mexican (mains were excellent) and the Italian (good pastas.) We were able to make our reservations on arrival day for the current day and next two evenings. The food was not as great as other resorts I’ve been to, but there was always something we liked. Great breads and baked goods, fruit, tuna or pasta salad, and plenty of breakfast options that I enjoyed! There is essentially a lobby bar and a beach bar, and we enjoyed both. Service - absolutely wonderful! Sandra Cruz was an incredible server, making drink recommendations and remembering our favorites. Henri de Leon is a bartender at the beach bar and was a ton of fun! Meal service was always good; we appreciated how the buffet would accommodate our request to sit outside. Other reviews have pointed out the long check-in process. I felt our experience was on-par with other resorts, as they need to copy your passport, have you sign hotel policies, and run your credit card.
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Feb 24, 2025
I had an amazing experience that I would never forget. Thanks for everything. DAL.🫶🏽
I can truly see it was one of the most wonderful experience I have encounter. The people. The restaurants I chose were absolutely wonderful. The breakfast was including with the hotel…( It was buffet style delightful. Thanks, Puta canta🫶🏽
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Feb 04, 2025Amazing
Our stay at the Paradisus Punta Cana could not have been any better. The service was superb, especially Rafael who served us daily on the beach and had our chairs set up for us every day with a smile. The resort is spacious and gorgeous with delicious meal options in all their restaurants. Our concierge, Franklin was wonderful, kind and attentive to all our needs and questions. The entire staff made our visit a memorable one.
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Dec 30, 2024Staff not caring / passports stolen
Passports were stolen from members of my party, staff/resort didn’t seem to care and didn’t seem surprised at all. Did nothing to help. Never followed up with us or anything. Staff, generally wasn’t helpful to meet needs easily through out the trip. Food was good, but menus generally limited.
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Dec 22, 2024
This place is dream
I wish I could stay here forever. I've traveled extensively internationally, but this was my first tropical vacation, and I can't say enough about how incredible this resort is. The service was exceptional, the food was outstanding, and what truly made the experience unforgettable was the concierge service, which made us feel like royalty. Our concierge, Adriel, was nothing short of amazing—attentive, proactive, and always one step ahead. He’d already secured dinner reservations before we even thought to ask, ensuring we never had to worry about a thing. He was also incredibly helpful with booking excursions and offering great tips on how to make the most of them. Ultimately, it’s the people like Adriel here that make this place truly special. Their hospitality and care elevate this resort to something extraordinary. Juan and Gustavo from Sante, and Yessica from the Italian restaurant were also wonderful.