Location
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Resort Details
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3336 reviews
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Jan 02, 2025Review 2024
No benefit for VIP members, not enough lounge chairs at pools and beach Food quality is not the quality expected when you are paying the “Holiday Charge “
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Jan 02, 2025Great family resort
First time staying in this hotel and we were very impressed. All areas were clean, the room furniture was nice. Pools and all public areas were kept clean. Great resort to go with kids - the kids pool and regular pool are both great for them, there is kids club too (which we didn't use). The beach is nice and wide and not too busy. Waves are rough and you cannot swim in the ocean, but playing in the waves by the shore was great. The hotel is very popular with Mexican travellers, especially families. That's 95% of their clientele. We saw very few Americans & Canadians. The food selection in the restaurant reflects that. Food was good and fresh and not too repetitive, but very few vegetarian options (as you'd expect). The real highlight of course were the staff. The hotel is very well staffed in every department and it was easy to get service whenever you needed it. The restaurant staff stood out particularly: - Diana, the restaurant host, who always made us feel welcomed, remembered our preferences and even remembered and learned to spell my admitted hard to spell last name, was a real star. - Alix at the omelette station always great and courteous no matter how busy she gets (and boy does she get busy!). - Omar and Guilherme are two friendly and very efficient servers. Other severs were good too, unfortunately I can't remember any more names. The one area to improve I would suggest would be the gym. The equipment is very outdated and super limited. The free weights area is actually laughable. They have 1 (one!) dumbbell. No squat rack, no pull up bar, no bench press, the only adjustable bench is broken (there is one flat bench though). This is not complicated or high maintenance equipment and if the hotel could improve it, its value would be much higher. To sum up: a great resort and well visiting if you are travelling to Ixtapa, especially with family and/or kids. ¡Gracias por todo! Seguro que nos vemos pronto.
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Jan 02, 2025
Christmas Trip
The area was beautiful, but the late night noise every night, no pool chairs ever available and the food was not the best-my husband got food poisoning while we were there. It's a shame because the resort was very nice.
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Dec 31, 2024Park Royal Beach Resort-Xtapa
The park Royal Beach resort welcomed us with a smile and very friendly service. There is something for everyone at this resort The beach is extraordinary, The staff is amazing and the staff are helpful and kind. Thank you!
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Dec 09, 2024
Two Relaxed weeks at Park Royal Ixtapa
This trip was my fourth in several years as I love to go to Ixtapa and stay at Park Royal. I enjoy walking on the long beach and going to the nearby market and sit at The General for a drink. The visit this time was made particularly special as the vegan food on offer (especially made for my oil free requirement) was excellent. The chef made new dishes every day and my carnivore friends were envious of my plate.