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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4498 reviews
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Dec 20, 2024Vacation
Nice clean resort and area , friendly staff , beach was nice but steep to get down to water ,always managed to make the trek 😊not enough beach chairs and they are in terrible shape ( broken cross bars underneath).
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Dec 18, 2024They can do much better
Beautiful place, very clean, wonderful people - beware of some VERY serious issues The good: beautiful setting with upper more quiet areas, and the busy and noisy beach and pool. Some of the staff just wonderful. The place is so clean that it is exemplary. The bad: flying umbrellas at the upper pool, injured a tourist and the resort takes no responsibility... inconsistent food in the restaurants (especially Frieda), complicated reservation system for dinners. Majority of the staff "no comprehended" English, and this becomes sometimes an issue. Long waits in the restaurants, annoying especially at breakfast when you spend an hour waiting to get your food. Can't trust information from the reception, even if a receptionist happens to be friendly (by mistake?). The ugly: at noon you get cut off from everything, even the shuttle to the beach... no food, no smiles from the reception... And this is even though you are told in the morning that you just need to vacate the room but you can stay, enjoy, eat and drink till you leave. This is when you learn the true face of this place, and you learn that in case of any issues (this is Mexico!) they will simply not know you... Advices: This is not a list to acknowledge the staff. If you do not want your Miami vice as red wine with orange punch better pay attention. There is no standard of excellence for everybody, what you get depends on who serves you 1. know your bartender so you can get excellent drinks. For me it was at the 7th floor pool Soledad aided by Isai. She is amazing, and makes amazing drinks. 2. know your servers: For me the food services at the 7th floor it were Leticia and Avigail. The "capitana" Itai is really helpful if there are any issues. Incredibly responsive, fixes problems. In the beach area and food buffet look for Franco, and seat in "his" tables. Eat breakfasts at the breach buffet, better food, and Franco with his politeness and attentiveness will make your day. We always got cappuccino right after coming, even before ordering it! 3. Have a great sense of humor. When they serve you "a dead horse meat" instead of what you ordered at Frida, don't get annoyed, just wait for the ribs you also did not order... 4. Get prepared for after 12pm shock the last day. Tip: Maybe tip people the last day after 12 for the entire stay? Some are really for you not watching when you are in the buffet without your "bracelet", they are true hosts and deserve a tip. In this place knowing who is who is essential if you want to have a vacation, instead of getting annoyed most of the time. People get back there mostly because of people who work there, cleanness, and nature around and in the resort. To the management: Don't comment on my review, just implement changes coming from advices.
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Dec 15, 2024Gross Negligence and Dangerous Conditions
I stayed at Parl Royal Haultulco recently, and my experience was not only disappointing but outright dangerous. While sitting on the upper pool deck, a strong gust of wind dislodged an umbrella from its stand. The umbrella flew toward me and impaled me. Although I saw it coming and attempted to shield myself, I was unable to avoid being hit. The umbrella’s base struck me in the face, cutting my upper lip and bruising the bridge of my nose. It then hit me twice across the abdomen and groin, leaving severe bruising and swelling. Thankfully, I was wearing sunglasses, or I could have been blinded. My injuries include: -A swollen and cut upper lip -Bruising across the bridge of my nose from the impact of my sunglasses -Painful bruises across my abdomen -Bruising in my pelvic area The hotel staff's response was appalling. They brought a medic to assist, but he didn’t speak English and offered no real help. The manager arrived but insisted we pay for medical attention instead of addressing the incident. There was no apology, no acknowledgment of responsibility—only demands for payment. After speaking to other guests, I learned this was not an isolated incident. Just the day before, two umbrellas flew off the stands—one even flew over the ledge of the pool deck, and another struck a man on the shoulder. Despite multiple warnings, the hotel staff failed to take any precautions to ensure the umbrellas were securely fastened. This is gross negligence. The resort should have implemented a safety policy to secure umbrellas after the first incident. I have attached photos of my injuries to highlight the severity of this preventable accident. Bending over and even touching my stomach is still painful. I urge future guests to be cautious and question the resort's commitment to safety. I will be seeking further action regarding this matter.
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Dec 08, 2024
Very nice trip overall. Friendly staff.
It seemed they did not have enough staff at the front desk, but everywhere else seemed well-staffed. The cart rides up and down the curvy hills were on a good schedule, and were somewhat like a ride at an amusement park. We did not rent a car, but taxis were available 24/7. The all-inclusive meals pretty much meant you were eating at the buffet, as the 2 restaurants were almost impossible to reserve. The buffet foods were good and had a nice selection.
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Dec 03, 2024Great vacation location
Hot temperatures . Not commercialized so you get the real Mexican flavour. The waterfall tour is a must see along with any shoreline boat ride as there is numerous bags golden sand beaches. The hotel is situated in a hill so some people with walking handicap my find it difficult ,they do have shuttle rides to get you around.