The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Property Information

Year Built: 2019
Total available rooms and suites: 332

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3168 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Planet Hollywood cancun rocks!!!

    Nice day so far at Planet Hollywood has been so amazing. I love it! Sharem Milton Wicho and Mariana was amazing and the entertainment so far has been wonderful! My favourite restaurant has been the steakhouse and we will be returning there tomorrow night! And the steak was so great and tender. The drinks were very good!

    Nov 22, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Party!

    Carlos and Nando my favorite trip. So fun. They have great energy and we would come back just for them. This resort is the best we have ever been to and we have been to a lot. Beaches, hospitality,people...you can not go wrong with planet Hollywood. Tolly exceeded our expectations.

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Huge shout-out to these 2

    Awesome crew at Cancun . They both worked so hard. I'll be back because of them... 🥂🍻. The weather and fun games were so amazing.. always a party good vibe. volleyball game was epic and so funny . You must go planet Hollywood and party hard. Everyone is so friendly and always a foam party and cabanasa are amazing..servers are off the charts

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sun shine

    They were engaging and the entertainment was amazing Nando and Carlos told me how much they love their job. The bar service was top notch and the pool service for food was amazing . The beach bar talked to me about the iguanas and the safety. They served us shots upon request and ensured the bathrooms were clean

    Nov 21, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Planet Hollywood 1st time visit

    Entertainment Team was awesome. We found the food to be both good, but sometimes lacking. Example, breakfast buffet was cold every morning, including scrambled eggs, hash browns, sausages, etc. Braza Grill and Sunset Grill were both excellent. Mexican Buffet night also very good!

    Nov 21, 2024