Resort Details

OnSite Dining
  • Various Bars
    - Overtime Sports Bar
    - The Premiere Bar & Lounge
    - Twist Social Bar
    - Point Break – Pool Bar
    - Fuel Coffe Co.
    - Studio Disco Bar & Lounge
    - Blue Lagoon – Lazy River Grotto Bar
    - Blue Crush Bar & Grill
    - STAR Class ™ Pool Bar (Extra Cost)
    - STAR Class ™ Bar (Extra Cost)

  • Various Restaurants
    - Socal Gourmet Empórium (Buffet)
    - East & Sushi Teppanyaki Bar (Japanese)
    - Sunset Strip Steakhouse & Grill (Steakhouse)
    - La Cocina (Mexican)
    - Gusto Italian Trattoria (Italian)
    - Sutra Indian Restaurant & Hookah Lounge (Hindu)
    - Overtime Sports Bar (Snacks)
    - Guy´s! Burger Joint (Hamburgers)
    - The Shores Beach Club & Restaurant (Seafood)
    - 6th Sense – Chef´s Table (Extra Cost)
    - Star Class™ - Bar & grill (Extra Cost)

On-Site Amenities
  • 24-hour room service†
  • Beachfront†
  • Beauty shop/salon†
  • Butler service†
  • Exercise gym
  • Laundry/Valet service†
  • Lounges/bars†
  • Pool†
  • Restaurant†
  • Shops and commercial services†
  • 24-hour room service†
  • Beachfront†
  • Beauty shop/salon†
  • Butler service†
  • Exercise gym
  • Laundry/Valet service†
  • Lounges/bars†
  • Pool†
  • Restaurant†
  • Shops and commercial services†
  • Spa†
  • Wireless internet connection in public areas†
On-Site Wedding Services
  • For more information, please contact weddings@planethollywoodhotels.com

† Fees may apply

On-Site Recreation
  • Children's program †
    Stars Kids Club (4-12)
    Stars aged four and up can enjoy supervised activities such as arts and crafts, gym time, dance parties, friendly competitions, themed events and weekly awards ceremonies.

    Labyrinth for kids
  • Fitness center on-site
    PUMPED Fitness Center
    Enjoy a first-class work out with professional instructors, daily classes and the latest cardio and strength-training equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.

  • General †
    Signature Events
    Planet Hollywood sets the stage for fun with monthly special events and daily activities for guests of all ages! From screenings of your favorite comedy flicks and classic films in the theater to beach parties and movies under the stars, there’s something for everyone to enjoy.

    Lazy River
    Calling all stars! Grab your towel and come cool off at the pool and lazy river.

    Jurassic Splash Park
    Enter a prehistoric water world where kids can stay cool surrounded by dinosaurs. Featuring water cannons, sprinklers and life-sized dinos, your kids will feel like they’ve been transported straight into the movies!

    Shipwreck Cove
    Channel your inner Captain Jack Sparrow and set sail to Shipwreck Cove. This piratethemed splash park features kid-friendly water slides and a waterfall where your little swashbucklers will start out on a funfilled pirate adventure.

    Planet Play ($) 
    Catch some air at the trampoline zone, hit the links with the golf simulator, drain
    a buzzer beater on the basketball court or set the high score at the arcade with the first-of-its-kind Adventure Park at Planet Hollywood Cancun.

    Labyrinth
    Guests of all ages can wind through the Labyrinth and choose their own adventure as they work their way to the center of the maze. Spoiler alert: watch out for dead ends.

    PH Experiences ($)
    Designed for those who want to be dazzled by the wonders of nature and crave memorable adventures, PH Experiences is the ultimate lineup of unforgettable excursions. Explore new places with curated adventures and discover the wonders of our famous destinations.

  • Miniature golf †
    Mini-golf
    Channel your inner Happy Gilmore with our nine-hole mini-golf course! Ideal for all ages to enjoy, the course was designed exclusively for Planet Hollywood and is the perfect way to spend an afternoon of fun.

  • Spa †
    PH Spa ($)
    Transform yourself from the inside out at the PH Spa, a tranquil haven inspired by a blend of Cancun’s natural elements and Hollywood’s Golden Age. Our celebworthy treatments feature Eminence Organic Skin Care products, a renowned organic brand committed to protecting your skin and the future of our planet.

    PH Beauty Bar ($)
    Our beauty bar is perfect for guests who want to feel a little fancy when they walk the red carpet or learn about products for healthy skin - it is also a great spot for our brides, grooms and wedding parties to get ready for their big day.

  • Teen programs †
    Teens Club (Age 13-17)
  • Theatre †
    What’s a trip to Planet Hollywood without a front row seat to a good movie? With a capacity of up to 76 people, the theatre is the perfect place to bring the whole family together and catch a screening of fanfavorite movies and classic films playing throughout the day.

  • Water activities †
    FlowRider® ($)
    Hang ten on the ultimate surf machine! From kids learning how to surf to adults that have been riding for years, FlowRider® lets you rip, tear and shred endless waves.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7079 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Stay at PH cancun

    Pablo from the activities department was awesome! He went out of his way to help us out and informed us of activities that we did. Ot know we're available. Food was good and drinks were fine. Best bar was the one in the main lobby!!! All the staff was willing to help.

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Batting cages, beds, food

    Kevin at the batting cages was very helpful and patient with the kids. Beds are a little firm for my liking. Food is good pretty much everywhere. Really like the sports bar for somewhere to cool down and have a snack. Recommend the wings. If you want to experience all the resort features get the star club level.

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    not a 5*

    I went to the hotel january 22nd to 29, we took the adult only package, the package offer 2 extra restaurant à la carte and a pool section that's it. The hotel is nice but he need a little bit of love. the food was good but all the a la carte restaurant we did was cold except the indian one and the brazilian. Both of them were amazing good service. The other restaurant the service was long the food is good but cold. there's not enough of chair by the pool even on the beach. if you want the whole package you should choose the star class category. you have you onw pool and some alchool that you can have that the others don't. the animation is amazing, the crew are so lovely you won't get bored. the foam party are also fun, the music is good also always the same but it's good. all the movie stuff at the hotel is amazing and spectaculor. over all we had a great week :)

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Edwar is the best!

    Great experience after we upgraded to star class. Was nice to have a butler to take care of our needs. Edwar was was great! The food and entertainment was way better than any other resort that I have been to. Hate the fact they allow people to reserve loungers by the pool. They should do something about that.

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Friendly service

    Service was friendly. Modern new resort. Surprised at the small maintenance issues in a 4 year old facility ( lights don’t work, water leaks) The personal butler service was an interesting idea but didn’t add anything to the experience. Didn’t use it. Didn’t seem to get enough lounge chairs around the pool. Most we claimed in the morning with towels then never used. Would have like more shaded seating around the pools.

    Feb 19, 2025
Hotel Advisories
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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