The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.


The following services are also available in the hotel:

- Doctor´s office 

- Distress rates in case of COVID emergency


Location

Costa Mujeres
Cancun International Airport (CUN) : 21 miles

Property Information

Year Built: 2019
Total available rooms and suites: 648

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6767 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel, great service!

    Went to PH with another couple and we had the best time! We enjoyed everything in the hotel, the service was amazing and all the activities (inside and outside the hotel) planned for us by our butlers - the best of the best - Damian and Miguel, they were the best! We will definitely come back soon.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent service, activities and kids club! Staff always smiling and helpful

    Excellent service throughout. Evening activities were great for kids too. Kids club and kids foam party in the Jurassic kids waterpark was excellent. Kids club staff Rose, Fatima, cinthya, wendi, Alis, Itzel and Marey are great with kids and our kids loved the evening kids camp activity from 8-10pm. This allowed us to have a kids free dinner on one night.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Horrible Food

    The hotel was beautiful. The concierge was great? Stiba Garcia was wonderful and very helpful. The food deserves 2 F's. The food was horrible. The Mexican restaurant and the Sports bar were the only one's that served hot food. They need to focus on their food. We were there 6 days and 5 nights. We had to continue eating hamburgers from the bar. I have been to many resorts and this was the worse.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Planet Hollywood Cancun

    Food is decent. Try out the steakhouse and habachi for dinner. Menu at the buffet rotates during dinner so try that out as well. Coffee place (Fuel) has coffee and ice cream/sorbet that is great but lines can be long so go early. The spa is amazing! Spent 2+ hours there (hydrotherapy and massage). Hydrotherapy worth the trip! Laura gave a great massage - ask for her. Spa is best part of the resort. Check app for promotions. The gym is also great to check out (next to spa). Alejandra from the entertainment was so sweet and spoke to me about their shows as well as Mexico! So lovely! Overall, service is great and staff is so kind/friendly.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Line up all day

    you’re planning a trip to Planet Hollywood in Cancun, here are some important points to consider. Overall, it’s a beautiful resort with stunning surroundings, but there are some significant drawbacks that could impact your experience. The biggest issue is the dining situation. The resort has only one buffet restaurant for all guests, which makes it extremely crowded. Expect long waits for just about everything. For instance, if you have two kids, you might spend up to 20 minutes waiting for freshly prepared items like pasta, seafood, or steak. The self-serve food stations are also located in crowded areas, and you’ll constantly need to ask people to move or excuse you just to grab ready-to-eat items—this quickly becomes frustrating. The same goes for coffee, hot water, or even ice cream, with lines averaging at least 15 minutes. Pools are freezing cold, during the day. Rooms are not clean, shelves are dusty. We found underwear for previous resident in the room, which is embarrassing. On a positive note, the Indian restaurant was excellent. The food and service were outstanding, making it a much-needed highlight of our stay. Unfortunately, the resort appears to be understaffed, and it’s obvious. Every morning, we had to repeatedly ask for basic items like coffee or spoons. While the staff worked hard and did their best, it was clear they were overwhelmed.

    Dec 17, 2024