The whole property has themed oriented by movies and Hollywood stars all over the place. You can also find interesting quotes inside the rooms by celebrities. Colors combined with purple, grays, and white inside the rooms give an elegant and dynamic atmosphere. Each room has reflected on the floor the initials PH at the entrance.

The following services are also available in the hotel:
- Doctor´s office 
- Distress rates in case of COVID emergency

Location

Costa Mujeres
Cancun International Airport (CUN) : 21 miles

Property Information

Year Built: 2019
Total available rooms and suites: 648

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The state of Quintana Roo will be charging a sanitation tax of  $1.60 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
Advisory The Environmental Sanitation Tax of a minimum 33 MXN (approx. $2.50 USD) per guest, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6626 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family will enjoy the free time leovide

    A family-friendly resort with a variety of children's activities, including a supervised kids' club that allows parents to relax and enjoy the spa or other amenities. The staff at the kids' club, particularly Cinthya, Rose, Alis, Xima, Fatima, Wendy, and Itzel, are exceptionally friendly and attentive.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Experience! Thankful

    Our experience was truly amazing! Food, beach, rooms were amazing, everything was super clean and cannot thank our butlers enough! Laura & Ameth made the experience top tier! I would definitely return as everything was top notch from the moment we stepped foot into the resort! Definitely recommend the Star Class experience and all the special touches that come along with booking it!

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    My room was clean and comfortable. Pumped is amazing. Clarissa was the BEST!!!! The food is delicious and there are plen

    My room was clean and comfortable. Pumped is amazing. Clarissa was the BEST!!!! The food is delicious and there are plenty of beers. The pool parties were extremely fun and there are many activities to enjoy. I will definitely be returning to Planet Hollywood.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    All you need and more...

    Place was amazing! Food option and quality great. Italian, Japanese, Indian, steak, pizza, burgers, sport's bar and more. There are options for everybody. Facilities were well kept and many alternatives: gym, beach, pool, volleyball, spa to be pampered! All the staff was super friendly. Love to be back! Special thanks to Roy & Oscar, our butlers. They went above and beyond helping with dinner reservations and all our requests. They were always available. THANK YOU!

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great family vacation

    This was first family trip and it was a blast! Our 4 year old went to the kids club a couple times and she absolutely loved it! I want to say a big thank you to the staff at the kids club; Ximena, rose, Itzel, Cynthya, Alis, Wendy and Fatima! You were all so amazing and our daughter had an fabulous time.

    Nov 18, 2024