Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7263 reviews
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Apr 04, 2025Would recommend for all families wishing to eat, drink well and have fun
The staff and venue us excellent, especially Karina from planet play, making sure we are happy everyday. Daytime activities and entertainment is very good for all ages. All the restaurants all good and plenty of choice. Lots of sports activities to do
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Apr 04, 2025Horrible communication and service
Horrible communication it took me two days to book because I’m not great on the computer and I called numerous times for help and all they did was refer me back to the website. Very frustrating. Secondly, I have a group of nine and they would not book my food reservations and I have children so I need them ahead of time.
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Apr 04, 2025Mixed reviews
It was a mixed experience. Check in was confusing and took a long time. The facility is large and clean, but it was lacking in having enough chairs for the pools, long lines at bars, difficult to get reservations in restaurants except at midnight 3 days in advance. The food was good, and the staff was very friendly. The gym and its staff were phenomenal.
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Apr 04, 2025
Workout
A great gym environment is essential for fostering motivation and commitment to fitness. It begins with a clean and well-organized space, where equipment is easily accessible and neatly arranged. Bright, inviting colors and ample natural light can create an uplifting atmosphere, encouraging members to push their limits. The presence of friendly and knowledgeable staff is vital;especially clarissa they should be approachable and willing to assist with questions or guidance, making newcomers feel welcome. A sense of community can also enhance the gym experience. Group classes, social events, and challenges can help members connect, fostering friendships and support networks that keep everyone engaged. Moreover, the right music can significantly influence the gym's vibe. Upbeat, energizing tunes can elevate the mood and encourage members to work harder. Additionally, having a variety of equipment and workout areas allows individuals to explore different exercises and routines, preventing boredom and promoting well-rounded fitness. Finally, a great gym environment prioritizes safety and inclusivity, ensuring that everyone, regardless of their fitness level, feels comfortable and motivated to achieve their goals. Together, these elements create a positive atmosphere that not only enhances workouts but also builds a lasting passion for fitness.
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Apr 04, 2025Some good and some bad.
Very impressed with staff "away from the front desk". The restaurant staff, concierges, and such were very nice and tried to help you. The resort doesn't feel congested that many inclusives do. We had a good time. The negatives were reservations for dinner (the app they recommend you use is horrible!) I would work with resort to make reservations before you arrive. The front desk is just a joke, not helpful and a bit argumentative to say the least. Nice place but get dinner reservations before you land!