Location
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7409 reviews
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Dec 22, 2024It is what it is
Well….. I did this one for the kids who wanted a Caribbean type all inclusive after spending 5 nights in cool boutique places elsewhere. On that point it met expectations. Staff was pleasant and service was good. Food was meh. Room was meh (AC could not keep up). Beach was awesome and pool decent when it wasn’t a forced loud party. Making a reservation for a restaurant was not so easy. To eat where we wanted requires 9 pm reservations. On the whole just not my thing when visiting an ecological wonder. For 3 nights of sun it’s fine. I give 3 stars, wife gives it 3.5 and the 21 and 18 year old 4
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Dec 22, 2024Cabana Booking
We booked a Cabana at the resort and Irene did an amazing job of taking care of us from the morning till the evening. She brought us drinks and food throughout the day and continuously checked up on us. Also ensured that everything was cleaned up. Great service.
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Dec 22, 2024
Planet Hollywood Costa Rica...Pura Vida!
We had a great time at Planet Hollywood! Time spent on the beach watching the monkeys was a blast. I do think the food could have been a bit better overall. That would be my only real complaint. We found the casual sports bar food perhaps the best on property. Princess at the spa was lovely and Josue at the cabanas was so attentive. He truly made our trip very special and that much better. Pura Vida!
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Dec 22, 2024
Great experience!! Had fun. Felt safe. And everyone helped us out
Second year to come here. Very friendly, clean, fun and everyone is helpful. Returned mostly for chef Brian who helped my daughter out with her dietary restrictions. Chef Rosa snd Christopher in the SO Cal Buffet restaurant were great. Rosa made fun things for my daughter to eat and Christopher helped with translating. Maria, Tamara and Wendy in the buffet area also greeted us by name and made sure we had everything we needed. At the Steak restaurant Emerson and Ronny helped us along with chef Brian. At the Italian restaurant Chef Cesar, Jose and chef Brian made our meals perfectly. Also made a special table outside with candles. Frances was a great bartender and server. Karolina, Paola, Sharon, Karolyn were fun and had great drinks in the sports bar. Jedder (Nacho) went out of his way to talk to us. Overall the place always made sure we were doing ok and asked if we needed anything. Marvin in charge of us for the star class was helpful and checked on us everyday. The monkeys were so cute at the beach. Definitely will return if Chef Brian is there.
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Dec 21, 2024
Ignacio at Blue Star
Ignacio Josephine was amazing! Great dinner experience. The food was great and the service was superb. We are here on a family vacation and the dining was wonderful. We had the salmon, steak and shrimp. The sides we had were macaroni and fries.