Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
874 reviews
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Feb 23, 2025Good, not great
It's a cute smaller hotel with rooms and suites and decent Snorkeling off the beach. Breakfast is a scaled down version of buffet style. Onsite restaurant is also open for lunch and dinner, food is decent though waiting times are longer than we are used to in US. There are also several other places to eat lunch and dinner walking distance from the hotel. Swimming club next door is usually very loud with music and jet skis but only during the day. Beach is sandy and swimming is good though entering the water is rocky (swimming shoes recommended). There was plenty of lounges and shade. We stayed in the oceanview suite on the 2nd floor right in front of an outdoor beach bar (they play music until 10:30pm and close at 11pm), not ideal for us but we thought it will be OK if they got quiet by 11pm. Unfortunately it wasn't the case - there was a large family group that was very drunken loud every night still sitting at the bar until 1-2am. We complained to the night staff who begged them to leave or be more quet but they didn't care. After 3 sleepless nights we ended up moving to a smaller suite with worse view just so we could get some sleep. I think that management could've been more strict about enforcing the quet time after 11pm. Fyi, we were told that this loud drunky group comes every year at mid or end of February so beware.
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Feb 03, 2025Not for me
The hotel is in no where land. The free breakfast was okay, but the coffee was undrinkable, so I had to go out for breakfast every morning. The men at reception were very nice and helpful, but the women were surly, unhelpful and dismissive. The food for lunch was inedible. Just awful. My room was comfortable enough for me, but tired. Phone lines, bad lighting, bad outlet placement, loud air conditioning. I would not stay here again.
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Jan 06, 2025
Great option to stay in Cozumel
Hotel Playa Azul in Cozumel offers an exceptional experience defined by warm hospitality. The staff is friendly and attentive. From the interactions at the restaurant to the room's cleanliness, you can tell the staff takes pride in making you feel at home. Thank you Monserrat, Guadalupe, Nubia, Francisco, Marina, and Ivan for creating a great experience for us. The hotel is clean and nice with a cozy beachfront, creating a relaxing atmosphere only a cab ride away from downtown Cozumel. The hotel building and facilities are a little bit older, and it sometimes shows even though they command a slightly high price point for the amenities they offer (this is why I am giving it a 4-point rating). However, the hotel staff makes up for it with their wonderful level of service.
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Jan 06, 2025
Wonderful little spot north of San Miguel
With the exception of grouchy Darwin at the beach bar, every one of the staff here is professional and friendly and helpful. Fantastic room with a view, lovely balcony, excellent food. Shrimp-stuffed a avocado at the beach bar was perfectly prepared and delicious!
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Jan 01, 2025Waiting for a response from hotel
I’ve emailed four times with no response. I need someone to contact me about a partial refund request from a recent stay. The hvac was broken and the floor had continuous condensation that I had to put towels down for safety. My room wasn’t cleaned, there were no beach towels, the breakfast cereal was past the expiration date, there was no hot water and after a request to refund 2 nights out of my 6 night stay I’ve received no support or response. I still committed to staying 4 nights and there was no support from the hotel to work together on a solution. I don’t know what else to do to receive a response from someone.