Location
BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
867 reviews
-
Nov 17, 2024nope
unfortunately more bad than good. secluded with nothing within walking distance. short cab ride to town. hot water hit or miss. one evening completely shut down. woke up on day six with my room filled with flies. came back later to find dead flies everywhere. had to ask to have them cleaned up. came back after dinner and the door to my room was wide open. breakfast was adequate and staff in some areas more attentive than others. pool not heated. i get that its “mexico” but flies, no hot water, a cold pool, the carelessness and apathy of the staff is good enough reason for a no on this hotel.
-
Nov 07, 2024Playa Azul- Serenity
Traveled to Cozumel for my birthday. We enjoyed our stay. The hotel was quaint, quiet and beautiful. My room was as pictured, beachfront with a beautiful view. The staff was so courteous and the food and service was good. Location is in the northern part of the island away from the hustle and bustle of the ports but very easy to get to! I would return and recommend. Oh and the most beautiful sunsets ever!
-
Nov 03, 2024
A new home away from home.
This was our first stay at Playa Azul, but definitely not our last! We split our stay up for 3 nights in an all inclusive, and 3 nights in Playa Azul, because an all inclusive gets redundant after a few days, and there are several restaurants in town we like to enjoy each visit. The resort was a pleasant surprise when we first arrived, and delivered consistently more and more as each day sped by. Honestly, this is the first resort that felt so easy to enjoy and our stay seemed like it was over far too quickly. The entire place just exudes a relaxing atmosphere that's effortless to melt into. The property shows a bit of age, but that just adds to it's charm, and many of the guests we chatted with have been returning for years, so we knew we were in a good place! Our room was clean and very comfortable, the air conditioning was incredible! The cleaning staff are always active and do an incredible job. We sheepishly walked on freshly mopped floors near the elevator and in the lobby almost every day (sorry!). The staff is very warm and welcoming, reception went above and beyond to help with a few calls to our car rental co. and communicated with other properties for us. The service staff were always attentive and prompt! Breakfast was great every morning with plenty of variety to suit even picky pallets. We found it to be a great mix of continental offerings with a bit of local tastes to accentuate the experience. We grabbed a chicken quesadilla for a snack one afternoon, and had dinner there on our last evening. The quesadilla was BY FAR the best I've ever eaten (amazing salsa verde!), and the dinner was excellent all around. I'll be calling the front desk shortly in hopes that they will give me a general idea of what was in the chicken marinade besides garlic, it was seriously that good! The beach front was gorgeous with crystal clear water, and the chairs are spaced out enough that you could find quiet if you sought it, or be as social as you like. There was never a shortage of space to relax in. Relaxation and quiet is the main attraction here, and pretty much unavoidable (just fine with us!). This was our fourth time on the island and I've never felt this refreshed and "unwound" in our previous visits. Our jacuzzi was it's own mini spa and we lingered in it daily. As a result of all this, I seriously found some of the best sleep in my adult life here! The ownership change has kept the property quiet, but we were told the changes such as decorating for Halloween and the party that ensued were newly established and a very welcome attraction for us! The Día de los Muertos ofrenda was very beautiful and quite tasteful! The property also hosts a lot of wild life, and the turtle sanctuary right outside the front doors was wonderful to observe and reminded us how concentrated the effort for wildlife preservation is on the island. Coexistence is a way of life here. Overall our stay was a wonderful experience we will welcome yearly or biyearly for many return visits! We hope everyone enjoyed the candy! Anyone who visits should research the tipping culture and show apt appreciation, as it is truly deserved here.
-
Sep 11, 2024
Wonderful vacation
From Roberto and Yessir to everyone there top notch. Our room was fabulous. Service was excellent. Room clean with flowers. They went out of their way to exceed our expectations. Our 10 day stay was fabulous. Breakfast every morning included please tip everyone as they truly deserve it. They are so grateful and go above and beyond to serve you.
-
Aug 19, 2024
Still our favorite place in Cozumel
We have been staying at Playa Azul since 2011. We are happy to say that not much has changed with the new ownership. In 2023, we stayed at a different property because we had 5 people and needed 3 bedrooms....it was then we realized how much we missed Playa Azul. The beach and walk-in entry to the ocean is fantastic. Of course the staff are amazing! We did have a couple of miscommunications regarding our room and the pool, but it was all very minor. Shout out Yassir and Roberto at the front desk, they remain amazing! Breakfast is delicious, and the side dishes do vary daily each week. Please consider leaving a tip for the breakfast staff and a separate tip for the chefs who cook your eggs and waffles as they do not share the tips left at the table. If you are looking for a fancy luxury hotel, then Playa Azul is not for you. If you want clean and comfortable with a picturesque beach/ocean with fantastic staff, then Playa Azul will be perfect for you! You are only 10 minutes from the square and so many great local places to eat! When you call, it is not answered by the front desk in Cozumel. It goes to the offices in Cancun. Things new management needs to address, it would be great if there was a working email as the email on the Playa Azul site is not answered by anyone.