Resort Details
- Various Lounges/BarsLa Palapa: Located at the beach, serves exotic drinks
Palma Azul Bar: Located in the lobby. - Various RestaurantsPalma Azul - Open for breakfast and lunch
Chan Ka'an - Upscale cuisine, with a Mexican Mediterranean fusion.
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Children welcome
- Children's play area
- Elevators
- Free parking
- Game room
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Bicycle rentals†
- Children welcome
- Children's play area
- Elevators
- Free parking
- Game room
- Gift/News stand†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Outdoor pool
- Pets allowed
- Pool
- Restaurant†
- Room service†
- Room service - limited hours†
- Safe deposit box
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
- Although we have a gazebo, brides and grooms can choose the place in the hotel where they wish to be wed. We have a weddings coordinator to
help them organize their wedding.
† Fees may apply
- Bike rental †
- Direct access to a beach
- Motorized Water Sports †
- Non-Motorized Water Sports †Snorkeling, diving.
- Outdoor pool
- PoolThere is 1 pool on site. Size of the pool is
Length - 11 mts
width - 7.50 mts - Spa †
- Other Local AttractionsCozumel famous reefs,
great for snorkeling,
ancient Mayan ruins
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
872 reviews
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Feb 03, 2025Not for me
The hotel is in no where land. The free breakfast was okay, but the coffee was undrinkable, so I had to go out for breakfast every morning. The men at reception were very nice and helpful, but the women were surly, unhelpful and dismissive. The food for lunch was inedible. Just awful. My room was comfortable enough for me, but tired. Phone lines, bad lighting, bad outlet placement, loud air conditioning. I would not stay here again.
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Jan 06, 2025Great option to stay in Cozumel
Hotel Playa Azul in Cozumel offers an exceptional experience defined by warm hospitality. The staff is friendly and attentive. From the interactions at the restaurant to the room's cleanliness, you can tell the staff takes pride in making you feel at home. Thank you Monserrat, Guadalupe, Nubia, Francisco, Marina, and Ivan for creating a great experience for us. The hotel is clean and nice with a cozy beachfront, creating a relaxing atmosphere only a cab ride away from downtown Cozumel. The hotel building and facilities are a little bit older, and it sometimes shows even though they command a slightly high price point for the amenities they offer (this is why I am giving it a 4-point rating). However, the hotel staff makes up for it with their wonderful level of service.
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Jan 06, 2025
Wonderful little spot north of San Miguel
With the exception of grouchy Darwin at the beach bar, every one of the staff here is professional and friendly and helpful. Fantastic room with a view, lovely balcony, excellent food. Shrimp-stuffed a avocado at the beach bar was perfectly prepared and delicious!
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Jan 01, 2025Waiting for a response from hotel
I’ve emailed four times with no response. I need someone to contact me about a partial refund request from a recent stay. The hvac was broken and the floor had continuous condensation that I had to put towels down for safety. My room wasn’t cleaned, there were no beach towels, the breakfast cereal was past the expiration date, there was no hot water and after a request to refund 2 nights out of my 6 night stay I’ve received no support or response. I still committed to staying 4 nights and there was no support from the hotel to work together on a solution. I don’t know what else to do to receive a response from someone.
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Nov 25, 2024
FRONT DESK MADE US PAY $45.00 PER DAY IN CASH. TOTAL RIP OFF NO WHERE TO REPORT!
We ended up staying at Playa Azul in a suite with separate living room and two queens ocean front suite with a prepaid reservation. The day after check in we were told we were being charged an extra $15.00 per day extra for our son and it had to be paid in CASH before departure. Of course they refused to charge our credit card despite being allowed to pay for incidentals. Upon departure they demanded $45.00 per day. I used to know the owners years ago and can't seem to find the information to contact them They use intimidation to Americans. and said they would call the police I would have let them but we had a two hour trip baCK TO CANCUN!
- AdvisoryA minimum mandatory hotel-imposed fee of $1.50 (plus tax) per room, per day, and $6.00 per person, per stay, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
- AdvisoryCozumel Golf Course is closing on 1/31/21, therefore Golf will no longer be included at this hotel
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $2.50 usd per room, per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Subject to change without notice.
• Maid fee
• Bellman fee
- Pet Policy : Pets Allowed