Resort Details
- Cascades CaféIndulge in light outdoor dining and cool cocktails while you gaze out over the flowing falls and water features of Falls Water Village. Cascades Café is the perfect afternoon destination.
- Different Pointe of View
Different Pointe of View offers cutting-edge American cuisine coupled with a distinctive Mediterranean influence. Patrons feel as though they are literally dining on top of the world with a panoramic view of Phoenix and the North Phoenix Mountain Preserves.
- Pointe In Tyme Grille
A favorite among guests and locals alike. Choose from steak favorites enhanced with homemade marinades and rubs, seasonal entrées and succulent seafood dishes in a warm and inviting atmosphere.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold†
- Bell staff/porter
- Business center†
- Children programs†
- Coffee shop†
- Concierge desk
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold†
- Bell staff/porter
- Business center†
- Children programs†
- Coffee shop†
- Concierge desk
- Elevators
- Exercise gym
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Parking
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Smoke-free property
- Spa†
- Tennis court†
- Valet parking†
- The Pointe Hilton Tapatio Cliffs Resort offers an experienced team and spectacular setting to celebrate your wedding. Whether an intimate ceremony in our lush gardens, or grand celebration among friends and family in our private salons or elegant ballrooms, let our specialists help plan your ideal wedding.
† Fees may apply
- Children's program †
Kids, teens and families build fond memories to last a lifetime at our seasonal children's program Kids Korral. The Falls Water Village kids-friendly Phoenix water park offers spring and summer activities. We also host a Teen Scene program for children ages 10 to 17.
Children's programs are available on a seasonal basis.
- Fitness center on-site
- Golf †
The Lookout Mountain Golf Club is a nine-time winner of the Golf Digest Four Star Award and has been recognized as one of America's Best Golf Course by Zagat. Lookout Mountain has also been chosen as one of Arizona's Top 10 Golf Courses, as voted on by readers of Arizona Business Magazine. There's nothing like playing 18 holes among the vivid beauty of the Sonoran desert and lush Phoenix North Mountains.
- Hot tub
- Pool
Discover a 40-foot waterfall and our two expansive, free-form pools. Guests may also reserve one of our 23 private cabanas (additional charge) or enjoy the warmth of the sun on our sun-deck terraces. For the thrill-seekers, take a wild ride down our 138-foot enclosed waterslide.
- Spa †
Begin your journey to beauty and wellness and escape to Tocaloma Spa & Salon. Soothing spa treatments and indulging salon services are found just steps from your Pointe Hilton Tapatio Cliffs Resort accommodations. Our peaceful and intimate spa provides a variety of massage, body and skincare treatments, body exfoliation services and in-suite pampering. Visit the salon for an array of nail, pedicure, hair care, hair removal and cosmetic services.
- Tennis court
- Bike trail †Resort Mountain Experience - Hiking and Biking Trails in the Phoenix Mountain Preserve is available adjacent to our resort.
- Hiking trail †Resort Mountain Experience - Hiking and Biking Trails in the Phoenix Mountain Preserve is available adjacent to our resort.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2178 reviews
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Feb 11, 2025Price too high for what you get…
We paid close to $400 for a basic room on a Tuesday in February. I understand that they have conferences going on, but we booked it last minute(hours before arrival), and were surprised to not get a better deal. Booking that late, nobody else was gonna show up to book the room. Our room is so weirdly laid out, it makes me think that this place used to be a different resort and they took it over and did the best they could to change the layout. In one room is the shower and toilet, but then you have to go across the hall for towels and the sink. The price is so high considering that no food or drink are included, though you can pay extra for food. The entire resort is very compact and crowded, and a little confusing to try and drive through. The pictures online make this place look like a paradise, so maybe it’ll only be surprising for first timers. And if you’re not coming here for the pools (which we didn’t visit, so they might be great), I wouldn’t recommend it unfortunately.
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Feb 08, 2025
Overall Experience
The grounds of this hotel are beautiful and that’s pretty much the only good thing about this hotel. The rooms are old and you can tell there have not been any updates recently. The towels and bedding all had stains and the vanity had hair on it upon check in.
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Feb 07, 2025Not family friendly
The day we left for our trip our child got sick with RSV and required medical intervention. I called to cancel and was informed since it was booked through Expedia that Expedia would need to cancel it. I talked to Expedia and they tried calling the hotel three times and there was no answer so they sent an email. The next day Expedia tried calling again and was informed by Tapatio staff that we didn't show up for our reservation so it could not be refunded. They discussed our situation with hotel staff and offered that we send medical documentation in order to provide a refund and the hotel still declined. I called again personally and asked to speak to the manager. I was connected and the line immediately disconnected. Will not ever stay at this hotel. I don't want to support a business that is not family friendly.
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Feb 06, 2025Facilities are amazing, Staff is lacklust.
The property is amazing. Too many pools to count, outstanding food everywhere, Scenery is unmatched. Onsite spa, complimentary transportation to your suite, Starbucks in the lobby alongside a large convenience store. The staff could care less. Had to request trash be removed, ask for towels daily, and practically beg for our room to be cleaned. Front desk is not much better. Could not even make adjustments to the bill as requested. Would not even walk 5 feet to check on a package that was delivered, made me walk to the other side of the lobby and wait for the bellman. For the price, the level of service should be better than the local McDonald's.
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Jan 31, 2025Nice rooms
Nice, clean rooms. I did not like the hidden fees, but that is what you get with a resort. I thought the fitness area needed updated. While staff does a great job with caring for the resort, I felt like this was a really dense resort and not much room to spread out.
- AdvisoryA minimum mandatory hotel-imposed fee of $22.00 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:•Guest internet access
•Valet/self parking
•Access to Falls Water Village (max 6)
•Tennis & pickleball court access
•1 hour afternoon golf practice facility (max 2)
•20% off seasonal Spa services
•15% off golf apparelThe above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Allowed: Pet Policy - Restrictions and fees may apply