Presidente InterContinental Cozumel Resort and Spa is the only luxury hotel on the Island of Cozumel. Combining the natural beauty of Cozumel with stunning modern amenities, this romantic Mexican resort caters to couples, honeymooners and spa enthusiasts through a rich assortment of comfort and personalized service. Surrounded by the pristine turquoise waters of the Caribbean and a private white-sand beach, guests are treated to indulgent, award-winning cuisine, romantic wedding packages, ready access to scuba diving and snorkeling and an opulent menu of treatments at the luxurious spa.
Location
BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2545 reviews
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Nov 12, 2024Would rate 5 stars but the accounting is very questionable with no explanation one week after check out.
I would love to give this hotel 5 stars but I have a warning regarding the billing process. They take the room fees upfront in full but still put a room's charge as a hold each day in full! Then they credit you the same day less 20-60$. I have called the hotel front desk who told me that it would go to accounting 2 days ago and still have not heard anything and the charges are still on my card. They did this 3 times. I emailed the resort and then they gave me another website instead of an email to contact. Now I have to go to visa to dispute this. So disappointed as we actually did like the resort but this really took away from the experience.
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Nov 06, 2024Can't wait to return!
The service is impeccable. We spent many days poolside enjoying the beautiful scenery and very attentive service from Carlos. The resort staff really set this resort apart from any other. The only thing that stands out as a miss is the bedding. Their beds have heavy down comforters. Too hot to sleep under but too cold to use just a sheet. Next time I will ask for a thin blanket. Oh and a lot more kids this time than previous stays not good or bad just an observation.
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Oct 21, 2024
Luxury with excellent service
This was our fourth return with good friends to our favorite dive location - Great location on the island and resort is always well-maintained - Best restaurants especially breakfast and poolside service - The staff has become our friends - Dive shop is on premise "Scubadu" so easy to access dives sites with a short walk to the pier - It has become an annual trip t see our Cozumel friends
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Oct 19, 2024Nope
This place is not good. The rooms stink like mildew. There was a wedding that we were not told about when we made our reservation. We have had to listen to the music and bass from the music all day and night. The wedding was in a covered yet outdoor area so there is no where to escape and try to sleep. The service people cannot understand how to keep your tab open from one bar to another or to a pool. Which I think is a complete pain. It rained the whole time, which is not my complaint, my complaint is standing water every where. Even trying to walk to our room. The pictures look amazing. They are not what it’s actually like. We had a room that was supposed to have an outdoor porch. But you can’t sit out there because the seat cushions smell SO BAD of mildew, you cant sit out there. Water is leaking everywhere in the bathroom around the shower. They advertise cute cabanas over the water but they are so in disrepair that they aren’t worth renting. I’m so dissatisfied. The outdoor wedding music is what has sent me over the edge. Breakfast is supposed to be free but they give you a bill everyday that looks like you are getting charged. And who knows… we haven’t checked out yet so who knows what the bill will be. It’s a moving target on breakfast. So why give me a while bill? I dont understand and I don’t think they do either. I will never come back. Ever.
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Sep 14, 2024
The best service, accommodations and diving experience in Cozumel!
My wife and I just got home from a 7 night, 6 day stay at the El Presidente hotel in Cozumel. By far, the best service and accommodations I’ve found anywhere in Cozumel! We had a premium balcony ocean view room. Unbelievable view with large balcony! The El Presidente Hotel has exceptional beaches, I believe the best on the island. The staff were very friendly and always went out of their way to make our stay most enjoyable. The restaurants were very good and we no desire to pay a taxi to eat in town. We enjoyed 6 days of diving (2 tanks per day) with Scuba Du, their on-site scuba facility. My wife and I have advanced open water ratings, and have been diving for more than 35 years. Scuba Du, with their excellent staff provided a very enjoyable experience, actually, the best we’ve ever had!! Special thanks to Dive Masters Gabriel Jr., Luis, Marco, Jonathan and boat captain Willie (so very helpful in handling our gear). Keep up the great work Luis. You were amazing!! We hope to dive with you again.