Location
Nuevo Mazatlan, MexicoProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7202 reviews
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Dec 18, 2024Wonderful Service from Antonio Perez
In Pueblo Bonito Emerald Bay at La Cordeliere restaurant, our server Antonio Perez was the best! He was always so attentive and cheerful. Always going above and beyond. Ask to sit in his area and you will see. Thank you for making our trip the best one yet!
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Dec 18, 2024Great place - avoid the Time Share salespeople.
I love this place. The rooms are nice, the staff is super friendly and the setting is beautiful. I have one complaint - the timeshare group that sits at the front entrance as you check-in. When you check in they are relentless! We've been to their 90-minute sales breakfast before and decided, in advance, that we wouldn't attend this time but my wife had some mild interest in the "deal" they were offering to attend. I said "no" but the guy convinced me that we could "make up our mind tomorrow", so I said fine. Then he asked me for $20. I asked what that would be for and he said "to be sure you'll give us an answer by 10:30 AM tomorrow." I foolishly gave him the $20. When I showed up at 10:15 AM (early) to tell them we had definitively decided not to go I was told that the $20 was NOT refundable (like they had promised me). They said I had misunderstood and that the guy I talked to 'didn't have very good English'. That was a pure lie and they refused to give me the 'refundalbe' $20 because they had 'prepared a breakfast for me'. Whatever you do, don't give them the $20. You will NEVER get it back. Just say no and simply enjoy your stay in spite of them.
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Dec 18, 2024Thoughtful follow up to concerns
We have been visiting Pueblo Bonito Emerald Bay since 2007. We expressed concerns with the facilities, and food/drink and after returning home, recieved a follow up phone call from Martin, the Director of Operations. He shared that the company focused on keeping people working during the COVID travel downturn and now are working to catch up on some deferred projects. He shared info on current and upcoming projects and how he is specifically following up on the concerns we noted. He demonstrated thoughtful attention to our concerns without excuses. We are looking forward to our future visits at PBEB.
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Dec 18, 2024
Mazatlan
Overall a nice trip. The rooms need updating badly and new mattresses. Food choices could be improved. Entertainment was lacking. The super star of the experience was Julio Vargas, our waiter by the pool. He was on top of it. Very friendly and funny.
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Dec 17, 2024
Fun with Acividades staff and other great staff!
Really enjoyed our annual stay. Even though the weather was a little cool, we enjoy the setting, staff are always very accommodating, and the activities people (Evelyn and Carlos) always keep us entertained. The rooms need some updating but are kept clean. We truly enjoy hearing Rafael Rodriguez play at Kelly's and LaCordeliere.