Location
Nuevo Mazatlan, MexicoProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7218 reviews-
The perfect getaway!
We have thoroughly enjoyed our stay! Our first time visiting and we will definitely be back. The food was amazing! The atmosphere was the perfect quiet retreat. Angel and Jose at the adult pool waited on us for several days and their service was excellent! Highly recommend!
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Amazing service
We spent most of our days at the Aqua Bar. The bartender and waiter, Jose and Angel were fantastic. They told jokes, gave amazing service and were quick to say “yes” to everything we asked for. They are the best. We look forward to seeing them again next year.
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Great trip to Pueblo Bonito Emerald Bay
Great time in the sun. Activities with Evelyn and Carlos were very fun. They are both so friendly and willing to help and make your trip enjoyable. Been coming here for nearly 20 years and they are the best. Waiters are the best around. Pool waiters to name a few, Julio, Jose, Ricardo, Raul, Jose Luis, Armando, Angel, Humberto, and others. Claudio and Jairo at the buffet as well. Overall great time.
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Activity Center
Evelyn and Carlos provided many activities throughout the day for all ages. The young kids enjoyed making bracelets and playing Mexico bingo. The adults enjoyed playing cards and water volleyball and exercising in the pool. Our always looked forward to the new activities for the day.
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Hospitality🤍
The staff here are fantastic, sweet, helpful, and welcoming. Antonio Perez and Rafael Hdez were very tentative and remembered our preferences. As soon as we walked in the doors of the restaurant he would greet us with a smile. They created a cheerful, happy environment. Customer service was 100%.