Location
Cabo San Lucas-BeachProperty Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
24100 reviews-
Bad Experience for Long Time Owner
I went to this resort (I am an owner) 11/10-11/17/24. I have enjoyed this resort since 2011. I have never posted a bad review. Now I have to. On arrival I was offered rooms on the bottom floor near the lower edge of the property. I declined as I have been able to do in the past. I was given a room in building 21, room 2166. The room was musty smelling, the A/C wasn’t working the safe had to be replaced(requiring me to be present at least an hour next day-unknown when and the couch had bad white stains. I asked to be moved after requesting to talk to a manager. I was moved to building 22. The room was better but the view decreased. The water pipes whined when water was on or off. I was told a higher manager, Moises, would contact me to discuss compensation. That never happened. The resort catered to wedding events and people attending ( multiple ones everyday). Carts were hard to get at times. Parts of pools were closed all week. The cart drivers were good, restaurant service and pool service was good. Management was not. Considering not going again.
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A great place to relax and recharge in beautiful setting!
We love coming to this resort! After coming twice a year for many years we’ve developed a great relationship with many of the employees! They treat us like family and take care of any need we have ever had! Keep up the great work! A big shout out to Roberto Castro for keeping our glasses full at the main pool! Thank you my friend!
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Victor #29 is awesome!
Victor # 29 went above and beyond to help us with a challenging situation. We had to change rooms mid-stay and he stayed late to make sure it's went smoothly for us. Wonderful person! Highly recommend asking for him when you stay at Pueblo Bonita Sunset Beach!
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Great shuttle service plus Spanish lessons
While staying at Pueblo Bonito Sunset Beach, golf cart driver Victor (#29) provided exceptional service. In addition to transporting my family to meet our good friends for dinner at La Nao Restaurant, he helped me practice Spanish. What a wonderful experience.
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Great experience with customer service
Victor was so helpful and great with our kids. He was helpful with showing us our room. He helped us with our luggage and groceries. And then he helped us get to dinner with his golf cart. Thank you for the great experience, we appreciate you so much!