Resort Details

Dining
OnSite Dining
  • Ayami
    A la carte Asian cuisine.
  • Barefoot Grill
    Hamburgers, hot dogs, nachos and more 
  • Coco Cafe
    Open 24 hours
    Coffee, tea, bagels, salads, and desserts
  • La Taqueria
     A variety of tacos, tortas and quesadillas

  • Red Fish
    Special ceviche and snacks
     
  • Restaurant O
    International buffet open for breakfast and dinner.
  • Risotto
    A la carte Italian cuisine.
  • The Beach Bar & Grill
    Snack favorites like ceviche, burgers, nachos and more.
  • The Deli
    Coffee, tea, bagels, salads and desserts.
  • The Grill
    A la carte grilled specialties served for lunch and dinner.
  • Various Lounges/Bars

    - Reflections Lobby Bar
    - The Lounge & Terrace
    - The Pool Bar
    - K Bar (open seasonally)
    - Altitude Club Bar

OffSite Dining
  • Hacienda El Mortero
    Authentic Mexican cuisine
    Located 5 minutes from Reflect Cancun
    Reservations are required and can be made with the concierge 
    Reservations are taken on a first come first serve basis. 40 people can be seated per night.

    Dinner reservations are available for Altitude Club members only

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Air conditioning
  • All-inclusive meal plan
  • Babysitting†
  • Business center†
  • Car rental desk†
  • Child programs
  • Concierge desk
  • COVID test onsite
  • 24-hour front desk
  • 24-hour room service†
  • Air conditioning
  • All-inclusive meal plan
  • Babysitting†
  • Business center†
  • Car rental desk†
  • Child programs
  • Concierge desk
  • COVID test onsite
  • Currency exchange†
  • Elevators
  • Exercise gym
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Medical Facilities Service, Offsite†
  • Parking
  • Pool
  • Spa†
  • Tour/sightseeing desk†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Beach
  • Children's pool
  • Children's program, onsite
    Activities and supervision are available for children at the kids club.
  • Pool
  • Spa †
  • Water activities
Off-Site Recreation
  • Golf †
    Complimentary greens fees.
  • Motorized Water Sports †
  • Scuba diving †
Off-Site Attraction
  • Dreams Tulum

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 9992 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Krystal Grand Cancun was a great resort. Very reasonable pricing for my boyfriend and I as we are students.

    Thank you to the entertainment team! My boyfriend and I had so much fun. We went away for a week. Special thanks to Alejandro from the entertainment team. He was super nice and lots of fun. He hosted a lot of the events while we were there and always has a smile on his face!

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Ok but not great.

    Overall it’s a nice hotel. We liked the entertainment room and Joshua who worked there was really nice. The staff at the beach, Fernando and Luis were great. Very quick and attentive. The beach definitely needs more chairs and newer chairs. Many are broken and there is not enough. The pool area is nice with better chairs but again not enough. Also the air conditioning in the lobby and common areas is not great. Again not enough seating in the lobby and bars. The biggest downside is the elevators. Out of the 4 most often only one works. And they smell like humidity. Food was good especially breakfast and restaurants à la carte but the service was slow sometimes.

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    NILZA KAMP KRYSTAL

    Huge thanks to Miss Nilza for letting my kid hang out in the kids' area! My little one’s 2 and had a blast watching a movie and coloring since the weather was kinda bad cuz of the rain. That play area def saved us! Totally recommend her, she’s super patient and really good with kids. 🙌

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent

    Javier santamaria at the pool bar is the man to see. Ask him for a surprise. The staff all around is excellent. Great service. Great food. It was my Fiancée’s birthday and Javier made sure she always had a drink in hand and kept surprising her with fancy shots.

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time

    Had a great time! The food was pretty good (decent selection), service on the beach was really wonderful (Luis was so fun and attentive), and had a really fun time w the entertainment team (shout out to Alejandro, Sotelo, Martin) for dancing with us, playing volleyball and doing Zumba and all the other activities. really nice view too.

    Feb 19, 2025
Hotel Advisories
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18

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