Property Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4927 reviews-
Excellent staff. Especially Hector Hernandez, Aldo, Angel, Gorge, Ricardo, Pedro at adult swim up bar, Jesus.
The pillows are too hard but everything else is great specially the staff, We enjoy everything about this place the food in the buffet, special mention to Rosie who makes our omelette. All the restaurants staff and food excellent. If I come back I’ll stay here again.
-
Pedro is the best.
Pedro is the best bartender in the joint!! Highly recommend, he makes the best drinks and serves them with a smile! The swim up pool bar is awesome and surrounded by other friendly people. There’s space to lounge beside the pool, make sure to get up early to snatch a chair. Say hi to Pedro and have the best time!
-
Rough check in excellent service
Didn’t like check in service. Restaurant and all personnel top rated! Alfredo in the main lobby and Brandon from the akami restaurant are one to remember. Would recommend no doubt. There are some things that I didn’t like but nothing worth noting today.
-
Best staff !
The staff are incredible. I highly recommend Julian and Angel at the adult pool + swim up bar. Friendly, kind, and fast service. Highly recommend! The food and rooms are 5/10. There are lots of restaurants - the best ones are the Surf Shack or Akemi for sushi.
-
Highly recommend
Our pool side waiter Rodrigo was fabulous He was so friendly & attentive! 10 stars to Rodrigo!!!! The resort is 5 stars Only one issue- our room was adjoining another family who smoked on the balcony & had severe lung congestion- they woke us up!