Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5021 reviews
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Dec 24, 2024Amazing! Loved it
Such a great trip! Aaron the bartender in the Altitude Club is incredible - he’s so professional and amazing at cocktails. Having him mix the best cocktails was the favorite part of the trip! We loved the options of being able to find different vibes around the property - quiet for reading, music time, lots of different food options… the beach is great and beautiful. We were there for turtle hatchings each morning and that was magical, too. Would definitely come again. The staff were great but Aaron was the best!
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Dec 24, 2024
Aaron is amazing at making delicious drinks
I stayed here for 1 week and the guacamole and adult pool were fantastic. The margarita pizza at the Italian restaurant is terrific. The best bar is the altitude club and Aaron is hands down the best bartender in the entire resort and makes the best cocktails. Hopefully you can find him.
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Dec 23, 2024
Great place!
Left my backpack in our transit from the airport to Krystal grand which had very valuable stuff in it but I got it back safe and sound from the help of Luis in front lobby and Arnoldo (our WestJet rep) could not thank them enough! do not understand the negative reviews for this hotel it’s been great!
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Dec 21, 2024Lovely holiday
The staff have gone above and beyond, and always positive. Aquiles was amazing on our first day to help us find the right room for us. The resort could do a better job of communication about the various activities and events. For example, we had trouble finding out about the wine tasting and the DJ party among other things. Angel worked very hard to take orders and deliver drinks and food at the Adult Pool. The resort is very clean, including the rooms. The rating of 4 is because of the hard working and friendly staff. The beach is lovely. The Art Walk in downtown San Jose del Cabo was excellent.
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Dec 19, 2024NOOOOOOO!!!!
NOOOOOO!!!!! I wouldn’t come back if it was free! Either they are paying guests to lie in these reviews or they’re paying google to delete the bad reviews. They put us in a different building across the street. When we complained they put us in a closer building but with no view or balcony. But it did come with roaches. The food was garbage. The best meal we had all week was pizza from the pool bar which I waited 40 minutes to get fresh. Alcohol? Every bar is “waiting to be restocked” of premium brands. So Smirnoff and captain is your top shelf. If you book through a time share scam/discount the front desk knows it and will treat you like trash. Nobody is happy at this place. I feel bad for the people that paid to upgrade their rooms because they said it’s still the same terrible service.