ZEL Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10253 reviews

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  AMAZING!!!

  What an amazing resort!!!!!! The staff is well beyond nice, everyone is so friendly and it felt like a big family!! Love Punta Cana forever

  Mar 04, 2025
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  Lovely but still some service issues to work out

  THE GREAT — amazing pool and the water massagers were sublime; excellent mixed drinks; friendly staff (thank you Michael for wrapping my broken suitcase and to the young man at the towel stand for finding my bracelet); lots of comfortable beds and access to shade at the pool; the grounds were immaculately maintained; very clean; room was lovely (love having a sitting room separate from bedroom); Volcan restaurant steak was terrific and loved the guitarist who played during dinner); fish (grouper, salmon, toro tuna) omelette station, plantain, cheese, and freshly squeezed juice were excellent; coffee was some of the best I have had; loved the song choices played; great vibes though a little too quiet for our liking. RECOMMENDATIONS FOR THE HOTEL — all the hot meals at the buffet were just lukewarm (please get some chaffing dishes); Iberian ham and other sliced meat must be kept cold (food safety issue); please label sauces and every item (not just some) so we know what they are; please have more staff members around the pool to bring drinks regularly; open the swim up bar so people do not have to holler up the steps; ensure consistent service for beverages (water/coffee) at the buffet (a few times we ate our full meal before anyone came over to ask if we wanted something to drink); THE FRUSTRATING — the mini fridge in the room really has to be filled every single day with water (we constantly had to ask for that to be done, at times having to call 3 times to get water); for activities (ceramics, tile painting) please get people to register and not just show up. We were turned away at the ceramics event even though we registered as there wasn’t enough room. At the tile painting I should not have had to ask 4 times for an easel (never did get one); Nokia teppanyaki was deafening (far too loud and unpleasant for other diners) and we waited 50 minutes to order food before we gave up and went to the buffet instead. NOT GREAT — room service order accuracy (never knew what you would actually receive); raw eggs and raw hamburger. THE UNACCEPTABLE — my friend had an allergic reaction and had to order more Benadryl. The hotel arranged it and she ordered a box of 35 pills. Guy from the pharmacy shows up with 12 pills not even in the box!!!!! Just a blister pack. He charges her the full price for 35 pills plus a delivery fee (which was not disclosed upon ordering). The hotel employee tried to help but my friend needed the medication so she just paid. She was completely scammed and it left such a bad feeling. No one likes to be taken advantage of, especially when the hotel arranged it. Overall, we had a great vacation, and there were many positives to report, but there were enough little frustrations that piled up that I have to rate the total experience just ok for the price we paid.

  Mar 03, 2025
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  Get Zenned out here - Swim up the best for these Seniors - pleasant stay, Lots of helpful staff

  Lots of staff in this Clean resort with Happy music; Lobby helpful making Reservations for a la carte since we are not tech-savvy; Spanish not our first language but staff willing to help us out; Coffee bar in Lobby one of my favourite stops; especially liked live music in Voltage with Carla & ensemble & the bar staff awesome; we used the shuttle to the Beach area - very nice, food/drinks great & thank you for accommodation in shade; lots of room/seating around pool; no shop as per se so if u need meds come prepared; Florinda at poolside hut made awesome Mojitos; Hostess Eileen in Parda always smiling & staff working hard; loved swimming in my 'canal' - lots of stairs make easy access; think this is our best resort in 20 yrs of sun holidays because of the swim-up.

  Mar 03, 2025
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  Very disappointed

  Do not eat the food. lovely grounds and friendly staff but two of our group were sick from food eaten at multiple restaurants. undercooked meat and chicken, frozen salmon being served, bread and pizza that was raw. We even saw one of the staff eat food off the grill with bare hands right in front of our eyes. service is very slow and watered down drinks, flat sodas. amazing spa but very very disappointed in the stay. Would not recommend

  Mar 02, 2025
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  Great Mediterranean style vacation

  Very cool Mediterranean concept for the rooms and cabanas. My wife and I went with some couples and had a good time at the pools and beach club. I enjoyed the pools as well as the room jacuzzi tub but there are no large jacuzzis in the pool area. The staff were great the entire time and very helpful. The bartenders Ulise Arismendy, and Juan Manuel were also great to talk to and made good drinks quickly.

  Mar 01, 2025