Resort Details
- 24-hour front desk
- ATM/Cash machine†
- Barbeque grills
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Dry cleaning†
- Elevators
- Fire safety compliant
- 24-hour front desk
- ATM/Cash machine†
- Barbeque grills
- Bell staff/porter
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Dry cleaning†
- Elevators
- Fire safety compliant
- Free high speed internet connection
- Free parking
- Long term parking†
- Luggage service
- Meeting rooms
- Multilingual staff
- Onsite laundry†
- Outdoor pool
- Smoke-free property
- Tour/sightseeing desk
- Business Center
- Wedding services
† Fees may apply
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
638 reviews
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Dec 01, 2024Unacceptable and deceiving experience
We are a couple coming from Belgium . After having asked a quiet room, the hotel placed us in a room at the second floor. Around 9 pm in the evening, the nightclub which is just below and we do not know existed, started their unbearable electronic music until 4 am in the morning, totally preventing us to sleep…. Even more, at 7.30 in the morning a huge noisy engine motor is making unbearable noise under our window preventing us once again to rest. As far as I am concerned, it is absolutely unacceptable to offer rooms which are just above a nightclub knowing that the customer will be in the impossibility to rest normally …. Completely unacceptable ! Also after 8.30 you won’t be able to enjoy a breakfast as the fruit has disappeared and what remains is not qualitative.
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Jun 16, 2024
Loud techno music in outdoor area. Had to leave.
I put my family here for a Sunday evening expecting they would have a restful night. However by 10pm the super loud techno music from the pool area was still booming and I had to move them to another hotel. A shame that the owners rent this area out to a group that turns this hotel into techno music so loud it's heard blocks away and the type of individuals it attracts. I was told most nights goes until 4am. Try one of the many other hotels in the area for a peaceful sleep
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Dec 29, 2023Hotel Service Review
Went there back in October of 2019 but the date would not allow us to farther back from 2023. A few cons are listed below: The room server providing service enters the wrong tip amount (usually higher than what we said we would provide). The safe was locked, but the hotel would attempt to claim we used it and charge us for it. - Water in the bathroom would take a while to get warmer, even if the country is tropical, water from the shower still comes out extremely cold. - Reception is not the best, the staff do not smile or have a feeling that they are pleased with your presence. - Other than the above, the amenities were great.
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Sep 14, 2023
A good mid budget option in Panama
The service is excellent especially when you compare the price. They are waiting you with smile, kindly offer their help, I gave the maximal credit for them. The swimming pool is not big, it is shallow, but it is an amenity I enjoyed after visiting the city. Breakfast is not so diverse, but overall it is ok. Air-conditions are new, rooms are clean. Actually, if you are mid-budget travelling, it is a highly recommended option. Metro station is just 8 minutes from the hotel, you are 20 minutes at most from Casco Viejo. The prices in their Birgarten are little overpriced.
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Sep 11, 2023There are better options.
The room had a nearly overwhelming stale odor. I suspect it emanated from the carpet which appeared to have not been properly cleaned since installation. The ceiling in my room was ultra low. Check-in was quick and efficient. The staff are friendly and professional. Nonetheless I cannot recommend Riande Urban Zen Hotel. There are better options.
- Minimum Check-In Age: 18