The Ritz-Carlton Aruba

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3552 reviews

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  A Very Good Hotel For a Restful Getaway

  My wife and I spent 3 days and four nights at the Ritz Carlton Aruba. Aruba gets little rain, and weeds are everywhere on the island. The island is very ratty looking. With all of the revenue generated from hotel taxes, the island should look better. Money must be getting diverted. Parts of Oranjestad, the Capitol, are nice. Most other parts of the island are not very nice. Some roads are horrible. Even the areas on the opposite side of the street from the hotels look terrible. The weather is why people go to Aruba. THE RITZ CARLTON ARUBA IS A VERY NICE HOTEL. The staff is very friendly. The outside live music at night was excellent! My wife and I had a deluxe ocean front suite. It was expensive. The room was great except for the jack hammering sound coming from the living room AC that drove me crazy and could not get fixed despite repeated requests. The Club Level was excellent. The food was very good. The hotel hallway carpeting had debris on them that didn’t get picked up. Nobody is supervising. The elevator floor numbers are hard to read as you wait for the elevators to arrive. You have to make sure to call for housekeeping. They bed pillows are too large. They need to give guests some smaller pillows too. The pool and beach areas are great. We rented a pool cabana. It was very annoying that the hotel can’t figure out a system to tie the sides down on the cabana. It was windy in Aruba while were there and the cabana sides kept blowing in and up. It was annoying. We had to tie the sides of the cabana to furniture. We hired a company called First Class Experience Aruba to meet us at the airport upon arrival. They never met us. The Ritz Carlton is partially to blame for this. First Class Experience Aruba had the wrong date of our arrival. We found out First Class Experience Aruba is not needed for arrival, but definitely needed for departure. It is a nightmare leaving Aruba. Long lines upon arrival at the airport. Two baggage check points for Customs. We arrived at the airport very early and again there was no representative from First Class Experience Aruba to meet us. Once again, they had the time screwed up. I had the Ritz confirm the time with First Class Experience Aruba so we didn’t have problems and we had problems anyway. We were lucky we knew our driver from taking us on a 3 ½ tour of the island. It took him 20 minutes to find a First Class Experience Aruba representative. That person took us to the front of the line at all of the different check points. As part of the package we were able to use the VIP lounge at the very crowded airport. The lounge was great! They served free food and alcohol and had very nice seats to sit in. It was perfect not having to wait on all of the lines. We will never go back to Aruba. It is too far away. The island is not that nice. The government needs to do a better job.

  Jan 29, 2025
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  Situation fixed

  This is our 3rd time staying at this property. This time we were part of a conference. The check in process was not quite as smooth this time as we had booked within the conference block. The other times we had booked via Amex Fine Hotel & Resorts. There was a problem with our oceanfront king room availability upon our late arrival. The house manager, Eric, was phenomenal at finding us an alternative and bent over backwards to make sure it was adequate until our booked room type was available. The staff sent us champagne and chocolates with a note of apology. Eric and the staff took what could have been a disappointing issue and made sure we were satisfied with the outcome. We were moved, as promised, the next day and continued to enjoy our stay. This is a fine example of the exact reason I have sent my own medical office staff to Ritz Carlton Hospitality Training in the past.

  Jan 27, 2025
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  Maybe next year will be better

  Love Aruba, but will never travel and stay at the Ritz in mid January ever again! It was totally spring break gone wild! Over run with wild teens! The poor staff lost control of the resort. It ruined our trip , we left and went home early! If this was our first time experience, I would never travel to Aruba again! It wasn’t “Our happy little Island”, so sad! Hope it’s t becoming the norm. We will try again next year at a different time .

  Jan 26, 2025
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  Anniversary at the RC

  This was our first time staying at a Ritz Carlton! It was everything and more! We went to celebrate our wedding anniversary. Stayed 2 nights at the RC and then 2 nights at the Marriott Stellaris (which was also a great stay) The entire staff at the RC were spectacular! Friendly, helpful, smiling always! We were upgraded to a Suite, and the room and the view were perfect. My husband had communicated with the staff prior to our arrival that it was our anniversary. What a fantastic surprise when we entered our room! (They had asked if he was willing to share a picture of us, what a sweet momento they made for us) The grounds are gorgeous, and having sunscreen available all of the property is a definite plus! Clean beaches and fun tropical drinks too! For us, a fantastic stay!

  Jan 03, 2025
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  Birthday trip in paradise! See you next year!

  Once again, the Ritz Carlton did not disappoint! Staying true with their philosophy, everything is a yes. The facility was absolutely gorgeous! You must upgrade to a suite, allowing access to the concierge level. The concierge level suite is five star all the way! Breakfast, lunch, dinner and drinks, including alcohol are included. We ate breakfast and lunch there and went out for dinner. The staff was so friendly and went out of their way to give an enjoyable experience.

  Jan 03, 2025