Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Cancun & Riu Caribe
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13741 reviews
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Nov 21, 2024Week in cancun
Riu cancun is as absolutely amazing except the bed was soooo uncomfortable!! Everything else was the best in years!! And I travel a lot
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Nov 20, 2024
Excellent stay at RIU Cancun, book with confidence.
My Wife, friends and I stayed at the RIU Cancun for 11 nights starting on the 7th November. We were celebrating our friends 20th Wedding Anniversary, on arrival we advised the reception staff member Vanessa, that we were celebrating, they upgraded us to a Suite room, we were allocated rooms 250 and 251. Much appreciated of course, out check in was very smooth, you are given a WI-FI card with logon details upon check-in. We were also issued with 2 door card, one of which we kept one in the electric slot to leave the air conditioning on all the time, your also issued 2 x towel cards. You give these in at the towel point, then when returned or you want fresh you get the cards back. These are the room above the Sports bar, overlooking the pools and sea view. To get to the rooms, there are lifts that take you to the floors, just behind the sports bar. Upon entering out allocated room (250), it was very clean and tidy. This particular room had the toilet separate from the shower room. There is a very large king size like bed, mini bar that houses Gin, Whiskey, Vodka and saunter I forget which. Below the mini bar is a full size fridge with freezer compartment, the fridge was stocked with several large bottles of water, several bottles of Pepsi, Diet Pepsi, 7 up, lager etc.. There are ice machines on all floors within there hotel, so you can store this in the freezer section if required. There is a large wardrobe, with lots of hangers and a safety deposit box. There is a TV within this room and near to the patio doors is a setee, that pulls out into a bed, opposite is a table. The patio doors have black out blinds and normal blinds. There is a second door on the outside that pulls shut to stop and unwanted pests such as Mosquitos (however, you never saw any Mozzies). There IS a hairdryer for all you ladies, and liquid, soap, shampoo, hand wash etc.. There IS also an ironing board and Iron within the wardrobe areas. The rooms are cleaned every day, beds made, waste bins removed, fresh towels and the fridge is restocked up daily too. We left the cleaner $3-5 dollars per day. The Sports bar, shows all different sports upon your request, including Premier league games, baseball etc.. The sports bar is 24 hours, it offers hot and cold drinks, there are fridges that stock Hotdogs, burgers, sandwiches. There is also a cabinet on the bar that holds cakes etc. There are several food locations, the Buffet, a steak Al a Carte, Seafood, Italian and Japanese. We didn't use the seafood restaurant. All the ones we used were fine. The ice cream and cookies are to die for within the buffet. Do NOT be put off by negative reviews around food, granted it does get repetitive, but there is lots of choice, including for the fuzzy eaters. We tended to sunbath at the pool to the left of the main pool (The main pool has the daily entertainment. If you're a sun lover, then try to get near to the glass partition. this gets he sun all day along, the sun beds close to the hotel gets the shade at around 2pm in November time. The pools and pool area are leaned everyday, they are NOTa dirty as like some reviews, in fact the opposite. The beach os raked daily, there is a volleyball area, next to there is the the caribe area, where you can rent snorkels and goggles $5 for 1 hour. We also used the Kayak, this is $10 per session. You can also rent Jet SkI' here, they are $80 USD for half an hour. The entertainment starts at 9pm for adults, they offer some fantastic entertainment, They also offer the Neon Party, White party that are on a Saturday, they take place at RIU Caribe, buses are put on for residents and its about a 10 minute bus ride. once inside, like RIU Cancun, all drinks are included. These are great themed nights. RIC Cancun also offers a nightclub on site called Pacha, this opens at 11pm until 2am, again, all drinks are included. Snorkelling as fantastic just near the rocks outside the hotel area on the beach, lots of fish to be seen. The water is very clear. The pool areas are covered by Pool attendants that bring drinks to you, our favourite was Jacquelin, very polite, helpful and bubbly, we gave her regular tips, the staff work so hard at this hotel, other favourites were Anale and Charlie who work in the bar inside the lobby area. A big shout out to Kiki too, who works in the buffet, he was very personable and helpful. The drinks are mainly local brands, but they do have house favourites like Smirnoff, Captain Morgans amongst a few. We did a few excursions, Tulum and Xel - Ha, very disappointed with Xel-Ha this time around, I say this time as my wife and I went in 2008, once inside, you could use anything, fast forward to 2024, and you have to pay for other things insider, like the zip line bikes, dolphins to name a few. We did jungle Tour again, third time in as many visited to Cancun ,this never disappoints, it's fab. We also did the gold Member entry for Coco Bongo, we were allocated seats 50-54, they are situated upstairs, front row and opposite the main stage, such a good night yet again. In terms of tipping we tipped often, just a few dollar here and there, if you pay in dollars outside the hotel, you will get change in Mexican Peso. Totally safe to go out at night. Lastly, don't be put off this hotel by some negative reviews you will see, we are well travelled around the world, this hotel is excellent for the money, we went to Hard Rock hotel in 20127, this is on another level, but so is the cost these days. The jewel in the crown at RIU Cancun are the staff, they work tirelessly and keep the place immaculate.
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Nov 19, 2024
Location / Location
Very nice stay at RIU Hotel Cancun. We arrived a few weeks after the bad weather and were treated so amazingly by all the staff. Check - in was smooth with very little waiting. rooms are a little dated but still very very nice. Loved the little extra touches that the RIU offers. From a birthday gift with balloons in our room to the spotlessly clean "everything". We can't wait to go back - many thanks!
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Nov 18, 2024
Great Trip
Firstly to address a few issues raised in previous reviews 1. Food despite some reviews saying limited choice and poor food we found it to be excellent there were so many choices at every meal time I would challenge anyone who said there was nothing for them . 2. Uncomfortable beds -we had two large double beds that were very comfortable had great nights sleep . Rooms - we were given a free upgrade on arrival to a large room with sea and pool view . Facilities included good size balcony , table with two chairs and a sofa bed , two double beds , separate toilet and bathroom with two sinks and large shower and hairdryer , free mini bar and optics plenty of storage for clothes and an iron and ironing board and free safe . Our view was stunning . Amenities - good choice of pools including one with swim up bar & Pepes snack bar . Good entertainment area and decent shows of an evening waiter service for drinks or can go to bars. Right on the beach which is beautiful. There are other bars available , the corner bar which is outdoor but partly covered , and the point . Restaurants buffet restaurant was excellent so much choice at every meal times with friendly and helpful staff . We also visited the Italian restaurant on several occasions which was excellent . The sports bar is open 24 hours order for drinks and also food available it warm through on microwave , burgers , hot dogs burritos etc . Good central location for the strip and short taxi trip to Isla cancun . Downsides - spotlessly clean hotel but also n need of a little TLC in rooms etc and updating . Floors can be very slippy due to no poolside toilets so having to use main block toilets . Maids are constantly mopping to try and keep dry but fighting a losing battle . We were in the annexe block and the lifts were often out of order . Lastly this is very much a party hotel so if you want peace and quiet this is not the hotel for you
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Nov 18, 2024
LOVELY HOTEL!!!!!!
It's our last morning here today and i would like to point out a couple of not so good things. 1. The lifts kept breaking down. 2. The souvenir shop in the hotel is VERY EXPENSIVE, advice to stay clear. 3. Floors very slippy all around the hotel and pools. Good points Food was really nice in the Mira Mar always plenty of choice. Would highly recommend the Italian restaurant, but go early to make sure you get a table. Staff are all very nice especially Emilo in Mira Mar restaurant. Pool bar was really nice the bar staff work really hard. Didn't watch much of the evening entertainment but what we did was very good. 24 hour sports bar was lovely a cool, snacks are burgers, hotdogs, wraps etc. We got a room upgrade on arrival and it was massive with sea views. Would highly recommend asking when you arrive.