Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5826 reviews
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Apr 15, 2025April Holiday at RIU Emerald Bay
The hotel is very large but you don't necessarily feel it. We stayed in the new building so we were not battling for an elevator. There was always places to eat..the buffet or special restaurants. Chairs were never a problem. Beach is beautiful..lots to do if you want . Only X is they don't patrol smokers . So that kinda sucks when your allergic to smoke...YOU get a great spot by a pool and than people start to smoke...
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Apr 15, 2025
Good Value
Comfortable room with a walk in shower. King size beds are limited. Three specialty restaurants, Asian, Italian and Mexican.Food is good at all the restaurants, we enjoyed the Italian the best. Enough bars at both the beach/pool area, sports bar and lobby bar are conveniently located. The cleanliness of the resort was exceptional. Staff was always friendly, courteous and helpful. I would definitely go back.
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Apr 15, 2025Perfect trip and perfect resort
Beautifull place!! You won’t be desapointed for sure. Everything was perfect!!👌😊 i have nothing to say exepte if i ws them, i would put music everyday at the pool.
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Apr 12, 2025
Amazing Vacation at RIU Emerald Bay!
Our family of 5 just returned from Mazatlan yesterday, we stayed at the RIU and it was absolutely amazing! The water is rough and not great for swimming, we didn’t spend much time in the ocean though just putting our feet in. Kids loved the water parks, the variety of pools, Kids activities were always happening and anything we needed, the app worked great. Food was great! You could always find something and a variety. The Bamboo restaurant was the best one, so definitely book a slot through the app. The beach is beautiful and we loved that there was a rope so you were not being bothered by locals to buy things. There is a crocodile lagoon on the side of the hotel, we never saw it but there was a warning sign and we spoke to a few locals. Make sure if you’re swimming in the ocean, you are looking at the flags. Jellyfish is the white flag, stingrays are the yellow flag. A few visitors were stung while we were there. There is a local restaurant on the right of the hotel at the end of the beach, Mr. Lionso, ocean front sea food, amazing prices and huge portions! The hotel is very clean, service was excellent! We will definitely return!! If your looking for an outing, walk to the bottom of the resort down to the hat, find Alberto with a red truck, he will drive you into town and back for $700 pesos and we spent the day at the Aquarium, it was wonderful.
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Apr 11, 2025
Very nice resort
Excellent service and the property was immaculate. Rooms, common areas, pools, washrooms were all so clean. The ap was excellent for getting anything you needed from extra towels to more pillows to pop and beer for the mini bar. The bartenders were fantastic. The food was good but not great. Could be more variety and changes from day to day.