Facing the dark blue waters of the Mexican Pacific, this superior hotel provides a fun-filled retreat for families, groups and active adults. Family-friendly amenities including a playground, mini-club and a children’s swimming pool will delight younger guests, while the fitness room, night club and dynamic restaurants provide the perfect setting for unforgettable tropical getaways.


Location

Beach
Mazatlan International Airport : 23 miles

Property Information

Year Built: 2008
Floors: 20
Total rooms: 1028

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5593 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Emerald Bay

    The cleanliness was amazing! More than enough restaurants, bars and pools. Friendly staff. Safe place at night. However, my room 403 was about the six industrial air conditioning units and it was a constant howl loud enough to interfere with sleep. I didn't complain because I had already unpacked everything and didn't want to pack and move again. They should be aware of this problem though. Had problems with the wifi, for the first two days I had none and it took two trips to reception to get this fixed the first time. When it happened again towards the end of my stay they fixed it right away. Elevators are incredibly slow.

    Dec 01, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointed

    I recently stayed at the RIU hotel in Mazatlán, Mexico, and I unfortunately experienced a disparity in service. It appeared that as a Black guest, my service was significantly delayed, especially when waiting at the bar. I often found myself standing there for an extended period before being acknowledged by the bartender. This kind of treatment is disappointing and unacceptable.

    Nov 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    love the cleanliness n stuff.

    First time in Riu , definitely it changed my thinking of booking Riu for my future trip , i really like your stuff and on the top cleanliness of the hotel wheather it’s room cleanliness , lobby , buffets or services all above excellent .

    Nov 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Resort

    Everything was perfect. Staff were amazing, resort was clean, beach was amazing and enough lounge chairs. Rooms were well appointed. Great overall!

    Nov 29, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Huge resort, lots of walking to be done!

    We stayed at the Riu Emerald Bay for a family vacation, there were 14 of us, ranging in age from 74 to 21 months. This was my first stay at the resort, and we will come back! The resort is huge, it feels like it takes 5-10 minutes to walk anywhere from our room. We stayed on the main level, which saved us some time, but because we had little kids with strollers, we had to take the elevator down one level. There were times we had to wait 4-elevator’s worth of time to find one that was going the direction we needed, especially around mealtimes. The blow dryer in the bathroom was obscenely loud, and didn’t work very well so bring your own if you can. Our fridge stopped working on day 3, but we didn’t really need it anyway. We could not get the safe to work either, so we just used one in another family member’s room. There were always chairs available at the pool and beach, no matter the time of day you went looking for one. The food was amazing. There was such a variety every night, which catered to everyone’s tastes. The specialty restaurants that required booking in advance were not worth it. The buffet was better. No one was impressed at either specialty restaurant we went to (Tabasco and Bamboo). The kid’s pool was great for the kiddos to play in. The playzone area was unsafe in some areas I observed, but hey, it’s Mexico.

    Nov 29, 2024