Riu Palace Antillas Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6067 reviews

• 

  Excellent property to stay!

  Jovi, Emma and Michele were outstanding on keeping us taken care of Highly recommend!! This was our second time staying here!

  Feb 19, 2025
• 

  Great girls trip

  I stayed at the Riu Palace Antillas in February with my mom and sister. We had a great time, with a few glitches. Generally the hotel was lovely, pool and beach were fun and the food was excellent. They had some weird maintenance issues while we were there that make me think the place could use a refresh. One of the elevators was stuck on the top floor almost the whole time we were there. It was only a problem during busy times around 5pm, when people were going up to the rooms to shower and at checkout time. Then we had to wait. The water went out one day and nobody at the hotel said anything. We got it back quickly but there were some people who had no water overnight. The most annoying thing was the keycards which would de-magnetize if they got close to anything electronic, like your phone. I had to go have it reprogrammed 3 times, which was just ridiculous. So bring an RFID blocking wallet to keep it in. All the specialty restaurants were very good, but you can't make reservations unless you pay extra for their elite status. People start lining up at 5:30 for the steak house, which is the most popular. They will give you one of those pagers that buzzes when your table is ready. We didn't want to eat so early so we would go down at 6:30 or so and ask to be put on the list. They would give us a pager and we would be seated around 7:30 or 8:00, which worked for us. All in all, it was a nice place but I'd like to see it take care of the ongoing maintenance issues before I would go back.

  Feb 19, 2025
• 

  Customer Service

  Front desk receptionist was outstanding. Attendants in dining room were professional and courteous. Entertainment was below standard, needs improvement.

  Feb 19, 2025
• 

  Nice Hotel in Aruba

  All in all a nice hotel, everyone was very nice and helpful, with the exception of a jerk manning the desk at the Casino. Lobby and restaurant areas were all very clean and nicely decorated. Had an issue with our first room with a weird bed setup, which we were able to move to another room the second day. Definitely bring your Yeti or similar sort of cup, the bartenders will fill your cup no problem. You are given 1 pool/beach towel card per person, so if you like an extra towel bring your own or use your bath towel. You have to hand in your towel to get your card back at the end of the day. Bring towel clips or bands to keep your towel on your lounge chair, the winds will blow your towel right off your chair. Getting a chair at the beach or the pool is a bit of a Sh$#$ show..people are out there with their towels from the night before to save a chair at 6:00am! Only ate at the steakhouse, which was good. They do not make reservations for any of the restaurants but people line up at 5:00 to try to get a table, once the tables are full, they give you a pager and an approximate time to come back for a table. Its a bit frustrating and if you have a group its even harder to get in. The buffet always had plenty of choices, all good.

  Feb 18, 2025
• 

  Amazing Experience!

  My husband and I just got back from celebrating our 18th anniversary and his 45th birthday. We had an amazing time!! Huge shout out to Jovi (one of the waiters). He was the best waiter we have ever had! He quickly became family while we were there. His attitude was always so much fun and he always made sure we were taken care of!! We are already planning our return stay.

  Feb 18, 2025