Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9258 reviews
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Apr 14, 2025A Great Vacation Experience....Once Again
This was our second stay at RIU Palace Aruba....there for our wedding anniversary. Once again, the RIU Palace did not disappoint. Facility is clean and well maintained. ALL of the staff....cleaning staff....maintenance staff...reception, waiters....SO FRIENDLY....they all greet you make sure your needs are being met. The room was perfect....the food amazing...the pools and beach and entertainment do not disappoint. This is a tremendous value...and we will visit again
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Apr 14, 2025Splendid Vacation
Our stay in Aruba was great. The resort is next to some shops and small eateries. April is a windy month for them so keeping a hat on your head was hard but the weather was very pleasant. We highly recommend the steak house. Staff isn't as friendly as they are at every other RIU we have been at but still good overall. We enjoyed relaxing by the pool most of our days. Great for a small getaway.
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Apr 13, 2025
Great Day at this All-Inclusive
Visited as an excursion (Resort for a Day). Had to arrange transportation directly. Very extensive process to check-in. ALL guests had to present ID for collection until we left. Wrist bands applied. Very large pool with plenty of loungers. Swim up bar. Outdoor cooking. Lots of contests and LOUD music. The buffet was spectacular. Foods were fresh. Steak was cooked to order, and beer flowed nonstop. A short walk from the ocean and stores nearby (hint, buy supplies from stores outside to save 50-80% off what the resort charges. Same cabbie we took from the pier was waiting when it was time to leave. Coincidence? I think not! LOL
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Apr 13, 2025Don't Go
Today is my last day at RIU Palace Aruba. Me and my wife chose to celebrate our wedding in Aruba and selected RIU. I wanted to provide our experience . I wish I could say it was amazing. Unfortunately, it was the worst resort I have stayed in. The staff were not friendly, not helpful. Spent more time talking to eachother than guests. It started at check in with an issue between Apple Vacations and the hotel. The problem was your staff seemed disinterested in assisting. Issues with room cleaning. The buffet was constantly dirty, no clean tables, empty food trays. The gift sent by our travel agent as well as the complimentary Champaign and gift we had to almost beg to get. Should have been in our room when checked in. Lack of interested in guest, for no hotel directions at checking or even a map, just a photo copy piece of paper with limited info. No info on events, entertainment. Left to find our own way. The dining experience forced us to eat off site. The staff at the specialty restaurants were also not helpful. Was told first come first serve...yet show up to eat, told no seating available, yet several empty tables. Would not recommend RIU. I could have received notably better service, food options, and over all experience, for half the price on a nice cruise. Rooms are outdated, hotel needs and overhaul
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Apr 12, 2025
Great Spring Break
Hotel Riu was a great hotel, with great amenities and customer service. There were plenty of activities both day and night at the resort to keep people entertained. I will say the only drawback was limited activities for teenage children, still overall experience was great!!