Property Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policy - Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Santa Fe hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2433 reviews
-
Dec 31, 2024Beautiful resort, beds are severely lacking
We were told there was an option for double beds or a King sized bed with a sofa sleeper. We had 3 adult women that were put into a room with two very small double beds, with no sofa sleeper. I requested a cot, they said that was not an option. So we had to bunk up. Very little sleep between the three of us. The restaurants closed early, and stopped seating by 9:00pm which was disappointing. Overall, the food was okay. Some was great, most was basic. Overall, we loved the amenities, hospitality, location and views. Would stay again, but I hope the beds and food improve.
-
Dec 31, 2024Mouse Droppings on the Bed
Horrible experience to say the least! I came back to my room at 2 am after it was serviced by housekeeping and found mouse droppings scattered on my bed and all throughout the room. Was told a manager would be coming to speak with me only to be told later that she wouldn't be on the property until 9 am.Originally only offered to change the sheets because no rooms were availble before eventually moving me to a new room after I insisted and refused that. I get to the new room and the lock didn't work. Stood in the hallway with all of my luggage for 30 minutes waiting for the locked to be fixed until I was finally let in around 3:30 am. Manager wasn't helpful the next morning and they have pretty much ghosted me ever since this happened in July. You can only email for complaints because the "customer service" line says they can't help after your stay is complete. I finally received a response from them via my credit card company today (after multiple disputes) with them offering $140. This doesn't even cover one night there. Please stay away! First and last time I stay at this sort of establishment.
-
Dec 30, 2024Cabo trip
The resort was awesome The staff were wonderful The food was great It was more of a party crowd but staying on the adult side, made it better
-
Dec 30, 2024
Great vacation!
Great vacation with family and young adults! food, drinks, and entertainment were on point!! Excellent experience. Only downfall was the size of beds! full sized bed for 2 people, too small!
-
Dec 30, 2024
Christmas vacation
Check in was fast and rooms were cleaned. We arrived around 11am so room wasn’t ready till a little after 3pm so that was no big deal. Only ate the buffet and pool lunch since I’m doing the carnivore diet and was easier to find meals. Service was good at the pool, restaurants, and the bars. Beach was rough so didn’t get in. Entertainment was boring so could find better things off the resort. I would return to Cabo again but probably choose an diff resort.