Thank you for choosing RIU Hotels & Resorts for your upcoming stay, we really appreciate your custom and your loyalty.
We would like to introduce you to our new feature designed to help you to navigate the new normal procedures with your health and safety as our primary priority.
Web Check in allows you to pre-register yourself starting 7 days and up to 48 hours before your arrival day.
By doing so, you will spend more time experiencing our hotels and resorts and less time in queues due to enhanced health and safety procedures and the new normal protocols.
We strongly recommend you to use this new service by following these easy steps!
Direct access to https://www.riu.com/checkin-online
Mandatory Pre-check in Online: https://youtu.be/E51G5ksTZcs
Contactless Menu: https://youtu.be/wS0_0DSX9Yw
Electronic Signature: https://youtu.be/CcIuxGTlzm4
Guests celebrating their honeymoon with us will receive the following amenities:
• Surprise welcome gift in their room.
• Small bottle of Rum
• King bed (subject to availability at time of check-in)
• Late check-out (subject to availability at time of departure)
• Complimentary upgrade to next available room category (subject to availability and upon request)
To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.
Important Information: Proof of marriage must be provided at check-in. Marriage must be within 90 days of arrival.
Guests have daytime use of the following Riu properties: Riu Palace Punta Cana, and Riu Bambu. Guests may use facilities at these resorts, including the beach, pools, and bars. Guests may also enjoy lunch at these properties. Restrictions apply and transportation is not included. Consult hotel upon arrival for more information.
Important Information: Exchange privileges are subject to change.
The All Inclusive program includes the following amenities:
• Breakfast:
- Varied buffet, live cooking stations, fruit, juices and Cava
• Lunch:
- Buffet with live cooking stations and assorted desserts.
- Food Court with different food stalls.
- "Pepe's Food" Grill, taco station and pizza.
• Dinner (main restaurant):
- Buffets and live cooking stations.
- Special evenings (three times a week)
• Various restaurants for optional à la carte dining.
• Snacks 24 hours a day.
• For additional lunches and snacks, free choice from a selection of restaurants at Riu Palace Bavaro, Riu Palace Punta Cana and
Riu Bambu
• Beverages:
- International drinks with top brands 24 hours a day
- Daily signature drink
- Drinks service at pool
- Drinks at all bars within the Riu Resort (excluding Riu Palace Macao)
- Minibar and regularly restocked liquor dispenser
• Room service 24 hours a day
• In-room safe
• Sports and activities:
- Beach-volleyball court and multipurpose sports pitch
- Group fitness activities in the RiuFit area (daily)
- Gym
- At the Riu Resort: 3 tennis courts, steam bath
- Windsurfing, kayaking, snorkelling equipment, small catamaran (maximum 2 people) and body board
- Water park "Splash Water World" (at the Riu Resort), open 6 times a week
- 1 introductory scuba diving lesson in pool
• Entertainment:
- Daytime entertainment programme for children ages 4 to 7 and ages 8 to 12 at "RiuLand" (daily)
- Daytime entertainment programme for adults (daily)
- "Riu Party", theme parties for adults, several times a week
- Riu evening programme, live music or shows (daily)
• Free entry to "Pacha" discotheque and drinks (open 6 nights a week)
• All accommodation, taxes and tips included
Important Information: All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- 24 hours Sports Bar
- AgaveMexican a-la-carte restaurant with starters buffet. Dinner only.
- American CountryA-la-carte restaurant serving All-American favorites.Open for lunch, dinner and in-between snacks.
- CandyIce cream parlor
- CapuchinoPatisserie
- Daiquiri Lobby Bar
- Elite Club Lounge exclusively for Elite Club guest
- Elite Club poolside and swim-up barExclusively for Elite Club guests
- Elite Club RestaurantA-la-carte restaurant exclusively for Elite Club guests. Dinner only.
- Food Court
Variety of choices: Wok-Pokes, Taco Station, Fried Chicken, Pizza, "Pepe's Food" grill, Ice Cream Parlor, Creperie, bar "Bacano".
- Joe`s Bar Cocktail Bar
- Krystal
A-la-carte restaurant serving fusion cuisine. Dinner only.
- La BambolaItalian a-la-carte restaurant with starters buffet. Dinner only.
- La Fiesta Lounge Bar
- La Plaza Bar
- La Yola and Naiboa poolside bars with swim-up bar
- Melao poolside bar
- Pepe´s Food GrillSnacks. Lunch only.
- TainoMain Buffet restaurant with live cooking stations, serving international cuisine. Breakfast, lunch and Dinner.
- The BakeryPatisserie
- The SteakhouseA-la-carte restaurant. Dinner only.
- ZenA-la-carte restaurant serving Asian cuisine. Dinner only.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Lounges/bars
- Meal Plan Type: All Inclusive
- Pool
- Restaurant
- Safe deposit box
- Spa†
- Tennis court
- Water sports†
† Fees may apply
- Children's poolOne children`s pool with pirate ship, slides and splash pad.
- Children's program, onsiteRiuLand Kids Club with open air playground and cinema
- Direct access to a beach
- Fitness center on-site
- GeneralSplash Water World acuatic park including children`s pool with slides.
- Riu FIT activities
- Multipurpose court
- Ping Pong
- Volleyball
Entertainment:
- Daytime entertainment programm for adults
- Live music, shows and RIU entertainment
- RIU Party - 4 weekly themed parties with Drinks Included
- "Pacha" Nightclub with drinks included (open 6 nights a week)
- Non-Motorized Water Sports
- PoolThere are 9 pools on-site. This property has swim-up bars.
- Spa †
- Steam bathSteam bath at the SPA
- Tennis court3 tennis courts in the resort
- Golf †There is a golf course located within a mile of the property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10403 reviews
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Jan 26, 2025So clean, good delicious we had a fabulous time
Every where you go there are staff cleaning, rooms spacious with everything you need. Food especially in the main buffet was delicious and beautifully presented ( if you get in there early) lovely long beach walks as there are hotel after hotel along the coast line. Plenty of places to eat but get there early! You can only book on the night unless going to main buffet restaurant. Great choice of pool area with plenty of sunbeds although there are always those few that save their beds early with a towel! Many many beds on the beach if you walk along a bit. Some of the staff could be a bit friendlier or at least more helpful but majority were lovely, I even accidentally left my wedding, engagement & eternity ring in bathroom whilst we went for breakfast came back to the room being cleaned and my rings still there where I left them, boy was I relieved! I went and found the lovely young maid who cleaned our room to give a big tip!! Overall my husband and Ihad such a lovely stay.
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Jan 26, 2025Stay away *warning*
WARNING this hotel overbooks and then sends people to the cheaper hotel next door. They did it almost every person on our flight, tried to do it to us, and continue to do it every time I pass reception. Stay away. Save yourself the headache. Since they gave our room away on our first scheduled day here (we arrived late due to flight cancellation, but INFORMED them and our room was paid for), we got an extension to stay an additional day. Considering that they gave our room to someone else made money off of it and did not want to refund us, it only makes sense that they give us the day that we paid for. We’re scheduled to leave on Tuesday, but they have half our family listed as checking out tomorrow. No one has been able to “update” this for the last 6 days. Every single day I have to go to reception to talk to them about it and they tell me that they are “working on it” Why is it taking seven days to change the date in their system? Total freaking nightmare. After much complaining and discussing potential lawsuits, we got one of 3 rooms updated. One rep here have told us that they overbook this hotel deliberately. Meanwhile our elderly parents and a family of 3 with a child don’t have a confirmed room for our last night. It’s incredibly stressful to deal with such lack of customer care. I will write more reviews after we get home. I want to get a full picture to see how this all plays out before putting more information out.
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Jan 26, 2025
Great resort!
Great food choices, many pools for swimming, close to the ocean , very friendly staff! Would definitely come again.
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Jan 26, 2025
Excellent
Probably one of the best . I couldn't find anything wrong with this resort. Good food , good drinks, lots of activities.
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Jan 25, 2025
Awesome trip.
We had an awesome time. Hotel is in great shape, staff ( for the most part) were great and very happy we were there and wanted to make our experience the best it could be. The room was very nice and the bed was comfortable. Really clean. I am not a picky eater but the food was very good. We ate at the buffet in the mornings and the Steakhouse, Agave and the American. Everything we had was very good. The pools were clean and the wait staff and bar tenders were awesome. The beach was amazing, They did a really good job clearing the seaweed every morning. It's mother nature, give them a break. We only drank at night in the sports bar or Joes bar. Masielle and Marlene work very hard and kept us satisfied, Overall we had a great experience and will go back.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policies: Spring Breakers (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker. The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.
The connecting Junior Suites has a minimum occupancy of 4 in each room booked.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26