Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4116 reviews
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Dec 23, 2024Go for relaxation and not for the food.
The resort is pretty and clean. The rooms are decent, the decor is nice. I truly enjoyed the private pool. The staff is awesome. The beach was nice, a tad bit crowded, but fine. The food and drinks are meh.. I was truly disappointed with the quality of the food, if it was not over cooked, it was imitation. Lobster night at the buffet and the Japanese restaurant was the best food. Also, the drinks were very watered down, I had to constantly ask for shots to taste the alcohol. The juice and cocktail mixes were all imitation, none were from natural fruit. Some of the cocktails tasted like cough syrup, they had strange after tastes. I constantly drunk wine, it was the best option. We have frequented many resorts in Mexico and other countries and have never experienced such disappointing food and drinks really for the price that was paid.
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Dec 23, 2024Excellent stay
Our stay at Riu was just excellent in every way. The service is outstanding, the place and all facilities are in great condition, very well maintained. Food, drinks and entertainment are exceptional! Very recommended place to go to!
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Dec 22, 2024
Mixed bag
Nice hotel, clean, have few pools couple of which are adults only. Spa was amazing, I would recommentd do to water therapies - they are free and going from steam room to cold jacuzzi was very relaxing, - massage was great too. Beach is nice, although pretty small and overcrowded by chairs. Food was good and you don't need a reservation to specialty restaurants. Service was hit and miss, depending on who you are dealing with. Some waiters are attentive and helpful, some just ignore you completely and it is impossible to get anything at all. Asking for repairs was nightmare, needed to ask them multiple times every day (they would say "check with us again if it is not fixed withing a few hours" which almost never was). They also would tell you "stay in the room, someone will come [to repair or provide water] within next 10 min", usually the person will come in 2 hours the soonest, if comes at all. That was kind of ridiculous, people don't come to such resorts to stay in rooms the whole day to wait for the stuff to fix things! My safe didn't end up working the whole stay, I just gave up asking to fix it at some point. Also, if they put you close to room 3029, ask for another right away, as it is right above the stage and it is super noisy until 11pm and sometimes your whole room will vibrate. And this room costs as much as nicer quiter ones! Really shouldn't! Althought the view can be nice from some of those rooms.
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Dec 21, 2024Perfect as usual, but….
I’ve been to this place about 5 or 6 times and other Riu Palaces probably 20 times in the last 10 years. I come twice a year and if Cost Mujeres is not available I choose Palace Mexico near playacar. Needless to say I love just about everything about them. Great beaches with trees for shade, lots of loungers. Great staff, beautiful lobby, and grounds, and restaurants. I particularly look forward to the food choices but this time I gotta say something was missing. Firstly, in every dinner buffet, they had always been a specialty aperitif or “amuse-bouche” section that served fancy delicacies like caviar, or fois gras, specialty mousses, carved prosciutto etc. I always tried all of them. That whole food station is gone now. Are there cutbacks at the buffet? They also used to have a crepe station every day. But only once on this trip. And sadly the Krystal restaurant which has been a favourite of mine for 10 years let me down twice on this trip. I always order the filet steak and this time (I tried twice!) they overcooked it both times. And my next favourite thing on the menu, “mushroom ragu” was undercooked and soupy. I couldn’t finish it. I’m not the kind of patron who sends stuff back so I just left within finishing and went tot buffet. Same thing happened at the Japanese restaurant: I couldn’t even cut through my beef tepnyaki. I’m only writing these comments not to warn anyone away from this great resort, but I’m wondering if management (who reads/responds to these) has an explanation for the less than excellent performance that I’m used to at these restaurants. If mgmt wants further discussion, I was in rm 1068 on. Dec 12-19. You can look up my info. But all in all, it was a great visit.
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Dec 21, 2024
Fully Enjoyed for the second time
Specifically Monica, during the day and others, during the evening, looked after our room (4130 Dec 7-13) with exceptional care, Susy, Lily, Pako, Santiago, and many others met us with smiles and heartfelt care at the Buffet, All the restaurants equally looked after us. Sophia, from Entertainment was a joy to meet and interact with during our stay. Manuel and Miguel at the Bars were attentive and friendly. Front desk staff were exceptionally helpful and caring! The facility in general was well looked after, clean and kept. I have no suggestions for improvement. I hope others have the experience we received.