Resort Details
- Various Bars & Lounges- Lobby Bar
- Lounge Bar
- Poolside Bar, featuring a swim-up bar
- Capuccino, patisserie and ice cream parlor - Various Restaurants- Italian restaurant
- Japanese restaurant
- Krystal fusion restaurant
- Main Buffet restaurant
- Mexican restaurant
- Poolside Steakhouse restaurant
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Gift/News stand†
- Ice machine
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service, Offsite†
- Parking
- Restaurant
- Tour/sightseeing desk†
- Umbrellas
- Wireless internet connection in public areas
† Fees may apply
- Children's program, onsite
- Fitness center on-site
- Pool
- Solarium
- Spa †
- VolleyballBeach volleyball.
- Water activities
- Golf †-This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4273 reviews
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Feb 28, 2025First Timer
A LOT of kids even around the adult only pools. Pools seemed to be really dirty, no one cleans them at night meaning they are full of sand (which I get from being next to the ocean), but also find yourself stepping on shot glasses that have fallen in the pool. Room temperature would not go below 68 and seemed to be very humid in the room. Housekeeping would come in when you're not there even after they cleaned your room for the day and straighten things up again.
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Feb 27, 2025
Why having to travel for entertainment. Not happy about Riu Parties.
Love Riu’s but don’t like having to go to another resort for entertainment. Would of been a half hour ride there and than back for the Riu Party. They did have one next door, we went to that one and had so many kids and people with strollers. The line for drinks was 3 to 4 people deep. Liked the shows at the resort but they need to find a better Michael Jackson performer. The resort use to be more towards adults seems to be more family friendly. That’s okay will do Adults only next time. If you pay to stay at a resort you should have entertainment there! Missed having games of pool volleyball. Not into water polo. Was great in the swim-up bar pool. Drink service was great in and around pool! Food was good!
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Feb 27, 2025Best Family Friendly Resort
I wasn’t sure what to expect at the Hotel Riu Palace Costa Mujeres, but this resort exceeded all expectations! Three generations of my family loved every aspect of this beautiful hotel. We stayed in a Suite and a Junior Suite, both with magnificent ocean views. The food options were plentiful, and everyone enjoyed every meal each day. The entertainment and activities were fantastic. I can’t say enough good things about this resort—clean, friendly, and an incredible value!
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Feb 26, 2025
excellent....
we all have great time. the service is good, food, pool. the dining room and room services are great nothing to complain about it over all it the best to recommend
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Feb 25, 2025Worst company ever
They are liars. Customer service is terrible. I needed to cancel my stay, they gave me the workaround, never called back, never emailed, spent hours on the phone to no avail. Do not trust them. They are terrible and will leave you hanging. There are much better options.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26