Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10584 reviews
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Apr 04, 2025Terrible food no interaction from staff . Only the wildlife we saw in Costa Rica made the holiday
Not a very good experience at this Resort. When we arrived we had to take our own cases from the coach to reception & then to our room on the 3rd floor. No welcome drinks no information given at check in just a piece of paper. Never ate a good meal at all
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Apr 02, 2025Fantastic Stay at Riu Guanacaste
We had an amazing family vacation at Riu Guanacaste. My husband and I traveled with our 4yo. At first we were given a room in the old section, however there were noticeable issues with the room that we could not ignore, so we went back to reception and they offered us a room in the new section which suited our needs. The beds were comfortable, the AC worked well and the water pressure in the shower was great. There was an endless selection of delicious food at the two buffets. Although the buffet in the new section was smaller, we preferred it as there were less people, it was quieter and the servers were more attentive. With regards to the a la carte restaurants, the early dining worked well for us and we really enjoyed the Mexican and Asian restaurants. We arrived between 5:30-5:45 and stood in line for no more than 10 minutes and were always able to get a table. However, I can understand this might not be a suitable option for those wanting to dine later. My son really enjoyed the kids pool area and we spent lots of time by the pool in the new section which was warm and clean. The drinks at the pool bar in the new section were always good and the ice cream shop was a great place to satisfy a sweet tooth. My only complaint would be the quality of the water in the pool in the older section. We did notice the water was not very clean. I imagine this will be addressed during the renovation. We stuck to the pool in the new section because of this. The beach is public with some vendors, but there are respectful and will walk away if you say "no thank you". There were plenty of lounge chairs and some shaded areas as well. The walk to the Monkey Bar is well worth the ten minute walk along the beach and we got to see some monkeys up close.
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Apr 02, 2025Very clean hotel
The overall staff was courteous and friendly. I was extremely impressed with the cleanliness of the hotel, grounds, restaurant, and pool areas. The staff responded quickly to room request for service. It would have been nice to have both elevators working. The entertainment team was awesome! Only one concern I had was with registration "Kevin" was not friendly and seem to have a bad attitude. .
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Apr 01, 2025
Great experience! Rooms could be improved
What I enjoyed most about this property was the food! The food was excellent. The pools were great and the bartenders there were very efficient. I was celebrating my birthday and the hotel staff decorated my room with balloons and a fruit platter and a nice card. That was very kind. I enjoyed the beach access and that scuba caribe was on site for booking excursions.The only complaint I have is that when I got to the room, the toilet was clogged so I had to have maintenance fix it so I could actually use the bathroom. They did not arrive to help until hours later and even then, it wasn’t fully fixed. The front desk did offer for us to switch rooms the next morning which we accepted. The hotel also did turn the hot water off at one point from 4 PM to 11 PM and did not inform the patrons staying that they were doing that so I had to take a cold shower and thought that we received another room with a defective bathroom. Overall, those issues didn’t impact my experience too heavily and I still enjoyed my stay.
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Apr 01, 2025
Amazing holiday
Absolutely wonderful vacation! Hotel in a beautiful garden, beautiful weather, delicious food, great atmosphere, excellent service! Rooms a bit "tired", but very clean and well-kept. Perfect and helpful service at the reception!