Resort Details
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1299 reviews
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Mar 01, 202540th Birthday
The hotel was clean, offered travel to parties at Rui Caribe, the staff was helpful and the food was good! Steakhouse was great. The pools were great and the beach was AMAZING!
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Mar 01, 2025
Beautiful beach all inclusive vacay
We stay at the RIU Kukulkan for 7 night along with my parents and brother + sister in law. My husband and I had a wonderful room ( Junior Suite w/ partial ocean view. We had such a great time. The service you will get here is unmatched. All the employees are very polite and are truly here to make your experience better. The facilities are super clean and they are constantly cleaning to make sure it stays that way. The proximity to the beach is perfect and there are plenty of loungers. My only complaint is that the popular areas like the lobby bar and dining hall can get quite loud if you go at peak times, but that can also be a personal observation. Shoutout to Ramiro the lounge bartender, he was awesome and made our trip extra special!!
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Feb 27, 2025
Excellent adults only resort!
Excellent adults only resort! Quality service, cleanliness and buffet! Will definitely be back and also to check out sister resorts!
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Feb 25, 2025
A Vacation to Remember
I truly have nothing bad to say about this resort or our stay. My wife and I just got back from a 7 day all inclusive stay at the Riu Palace Kukulkan and we both had an amazing time there and were sad to leave which is not usually the case. The place is new, very clean, awesome staff and service, the house keepers always did a little something extra for us when they made over the room as it was our anniversary. The food was great, specially the buffet, the a la carte restaurants are not 5 star dining but pretty decent, the pools are well maintained and between the 3 pools, there's something for everyone. Weather you want to be the fun pool with all the water sports and activities, or the pool with the swim-up bar which nobody seems to ever step out of, or the chillax pool if you rather more peace and quiet. The beach is absolutely stunning, not what you would expect in Cancun. Truly a gem. The location is spectacular, only 10 mins from the airport, across the street from the mall (La Isla Cancún) and 10 min cab ride to all the Cancun nightlife if you want to venture out. 3 Times a week they have themed parties at the other Riu resort which you have full access to and even a free shuttle, we decided to not go and stay at our resort as we were really enjoying ourselves there and not really there to party, The gym is small but decent, we started our days with a workout which made our stay more enjoyable. We have gone to much higher end resorts in the past that costed a lot more but we found them boring and restrictive, so we wanted to try something more mainstream and fun. The fact that it was adults only was the main factor for us as we have no kids and we did not want to be around any. The guests there were all lovely and more mature and classy, We made so many friends that we never through we would. Overall we had a great time and plan to definitely go back.
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Feb 25, 2025Very good, clean and friendly
It is a lovely property with nice beach front and plenty of chairs and umbrellas whenever you need to sit on the clean soft sand beach. Very clean place from common areas to your room. Service is also excellent. Plenty of restaurant options with little to no wait times. Food was average at best. But we new that coming in and just wanted some simple no hassle down time. This is an adults only resort. However at times a few "adults" were quite drunk and offensive. Had to move away or go upstairs and call it quits.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos (approx. $4.00 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26