Resort Details
- Various Lounges/Bars• Daiquiri, Lobby bar featuring a mixologist• La Latina, Lounge bar with terrace• Capuchino, Patisserie & ice cream parlor• Mamasita, Swim-up bar• Sports Bar, 24 hours• Pepe´s Food, Snack bar grill
- Various Restaurant1 Don Julio: Main restaurant buffet with live cooking stations2 Sunakku: Japanese a la carte restaurant for dinner3 La Casa De Las Flores: Mexican a la carte restaurant for dinner4 Rossini: Italian a la carte restaurant for dinner5 Krystal: Gourmet Fusion a la carte restaurant for dinner6 Steakhouse: Steakhouse a la carte restaurant for dinner.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Baggage hold
- Bell staff/porter
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Direct access to a beach
- Fitness center on-site
- Golf †
- Motorized Water Sports †- Scuba diving school- Snorkel excursion- Banana boat- Deep sea fishing- Wave runner- Catamaran- Fast cat- Excursion- Parasailing
- NightclubsOn-site Entertainment:-Daily activities for adults, 7 days a week-Nightly entertainment including live music and Riu theme shows.-Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Non-Motorized Water Sports- Sailing- Kayaking- Introductory scuba lessons in pool- Body boarding
- PoolThere are 4 pools on-site.
Elite Club - Exclusive pool area with premium branded drinks. - Sauna
- Spa †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1226 reviews
-
Jan 29, 2025ALWAYS GREAT WITH RIU
We've stayed at RIU resorts multiple times, and we are always completely satisfied with all their offerings. Rooms are immaculate, staff are incredible and attentive, food and entertainment are great. We love RIU!
-
Jan 28, 2025
Great place !!!
We thoroughly enjoyed our stay. Our first time at at RIU & we will definitely be back!!!! All the employees were awesome. Clean & had everything we needed. Can't wait to go back.
-
Jan 26, 2025Food is the issue!
This is not a first time for us with RIU chain! The location is lovely, except the windy and stormy sea conditions are unpredictable! Lovely beach, except for the local venders that are swarming around you like pests, trying ti sell you some trinkets.The hotel staff is very accommodating, when they can understand you, very low percentage of English speaking personal ! The rooms and grounds are well kept! The biggest concern is food! I was finagled into buying the Elite Club package , due to the screw up with my room accommodation, reserved the King size bed, was offered the 2 double beds, which was unacceptable ! So in order to upgrade to a higher floor and the King Sz bed I had to buy Elite club package, that included the separate restaurant just for club members and separate swimming area and some ather perks. The food was not better than, the regular venues lots of verities, but quality very poor grade, plus the preparation is on the level of the cafeteria cafe at best! You have to tip everyone if you want to get what you should be getting for free at the all inclusive resort! Meat is overcooked everywhere and inability to get a medium rare beef burger is near 0! Fish, seafood , fowl is starting with a frozen product! The fruits are not ripe and tasteless , so are the veggies overcooked and flavourless or overly spiced! The desserts do look good, but the taste and textures are nonexistent! I’ve tried them all , just one bite and you knew it’s just empty calories! The crepes were the only salvation for a desert lover, but the sever is down right rude ( she does only crepes)!The ice cream is powdery and grainy( cheap) low quality! Entertainment is loud till 11:00 pm and quality of performers are at the level of amateurs!
-
Jan 25, 2025
World Class Facility & Service
From the time we arrived to the end of our stay we enjoyed luxurious surroundings that were impeccably cared for daily. A pleasant staff who clearly all love their jobs and provided amazing service.
-
Jan 25, 2025
Best hotel in Cancun
I can not say enough good things about this resort! The staff is amazing and always there to meet your needs. The food is by far the best I have had at any all inclusive resort. The rooms were top notch and since it is only a couple years old they are in excellent condition. There were 4 pools but one was dedicated to the Elite Club which we did not do and frankly felt there was no need to pay extra. The swim up bar was the busiest, the middle pool was the activity area and the far left was the quieter and warmest of them all. There were plenty of dining options and the best part no reservations needed. If they were busy they gave you a beeper to come back when your table was ready. The beach was very nice and no seaweed! This resort is top notch and we will definitely be back.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN Pesos (approx. $4.00 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - A minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26