Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4920 reviews
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Jan 13, 2025X-mas/new years 2024 Cancun
Close to excellent vacation; premises could need a little makeover, two beach towels per card (if so desired) would be nice, gym could be bigger with more and more modern machines and workout music would be nice! Service was E X C E L L E N T E !!!
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Jan 13, 20255 Star Service, Food, Beach
Amazing Stay! Consistent Food, Service and Beach! Ihave stayed at this hotel probably 5 times now and the quality does not change. I do have a question i loved the small sandwiched a the coffee shop, tuna and ham ....missed that this trip
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Jan 12, 2025
Adult Family Trip
Staff was attentive and helpful - especially Paula in the Art Deco bar. The young woman at the coffee bar was also fantastic. Room was clean and the ocean view was lovely. Food was good but not spectacular. We liked that they asked if there were any allergies at every meal. The only downsides were that the main pool is shaded much of the day, the beach is not super walkable (downside for members of our party that like to walk) and our room seemed to have more noise from the theater at night than expected.
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Jan 12, 2025
Riu Palace Las Americas
First time at Riu and we will be returning this year. From the time we arrived it was first class all the way. Shout out to all the front desk staff and to Abu at the lobby bar who we looked forward to seeing every evening for his smile and fantastic drinks. The entertainment staff was amazing and always had everyone involved, shout out to Johnny and his happy personality. Food was perfect and the service at both the beach and pool was amazing.
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Jan 12, 2025
Great Stay : Some Things Need improvement
This hotel was beautiful, honestly it might be one of the cleanest and kept up with hotels I’ve ever been to. My family is used to going to more expensive hotels like the Garza Blanca, but honestly with my stay at this hotel, I was extremely impressed. Here’s what they did right : - They maintained the hotel clean at all times, with plenty of people cleaning the inside and outside of it every day. - Lots of variety in the buffet, sometimes even having lobsters and crabs and different rare and expensive steaks. Not only did they have good but a great desert section as well, the macaroons are only served at lunch in the cafe in the lobby, but they are worth waiting for, they are soft and delicious and made perfectly. - The hotel staff were very attentive and friendly. - They had many different drinks and bars. - Great crowd interaction and lots of events to keep the hotel fun. - The rooms were gorgeous and it has a gorgeous view if you get one facing the ocean. Here’s what they can improve on : - Very attentive staff but only in the restaurants, out by the pool I didn’t have a single person come up to me and ask me if I wanted a drink, even though the pool was completely empty. - It was super cold outside and the pool’s heater wasn’t turning on. - Need to do better at controlling the people who are drunk. My girlfriend and I were at the bar and there was this drunk guy against the wall and he reached over to my girlfriend and grabbed her arm and called her sexy and demanded her to go back to the room with him, the bartender just laughed and proceeded to keep serving him drinks. - They need more people working the front desk at the lobby, the room keys are super sensitive and deprogrammed super easy, which means you have to go to the front and have them reprogram it. At the front there is only ever 2 workers and they are always calling somewhere and we would have to wait around 30 min to reprogram your little card, something they do in seconds. Overall, I had a great stay at this hotel and the hotel itself picked itself up when it would fall short of your expectations. I hope to visit again sometime.