Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5104 reviews
-
Apr 04, 2025Five-Star Experience at a Four-Star Price
Almost everything about this resort is exceptional. We've stayed at several of the best adults-only all-inclusive resorts in Mexico and I would rate the Hotel Riu Palace Las Americas as just slightly below resorts like Excellence Riviera Cancun and Valentine Imperial Maya but at a fraction of the cost. If you are looking for a five-star adults-only experience at an affordable price then this resort is for you. About the only thing that those other resorts have that this resort doesn't is top-shelf liquor. IMPORTANT: The supposed "best rooms" in the resort are the Ocean Front Outdoor Jacuzzi Suites on the 7th floor. However, there are two problems with these rooms. First, the balcony railing on the 7th floor is the old decorated concrete that almost completely blocks your view of the ocean. Second, the penthouse suites on the 8th floor look right down on you so that there is NO privacy if you were to "use" the Jacuzzi. After one night in this room we went to the front desk and asked to be switched to one of the corner rooms facing the ocean. These rooms have glass railings and LARGE wrap around patios. Not only did they switch us to one of these rooms, we even got a pretty healthy credit back. Granted, these rooms are not "suites" but, unless you really need a giant bathroom and separate sitting room, then bypass the jacuzzi suite and ask for a corner room on the 4th, 5th, or 6th floors. After looking at the room types on the RIU website it doesn't appear that you can request these rooms so you will actually need to call the resort ahead to make sure you get what you want. Just asking for an "Ocean View" room won't be enough as nearly every room in the place has a 'view' of the ocean. What you want is the Ocean Front rooms at the end of each arm of the hotel. Food, Beach, Entertainment, Pools... all are outstanding. The service is also exceptional. Just remember to tip well and be sure to try the Italian Restaurant and the Lobster Ravioli or Lamb Chops.
-
Apr 04, 2025
Excellant
Absolutely phenomenal. Excellent resort wonderful staff everywhere. R00m and all of resort first class
-
Apr 02, 2025
Beautiful Resort Experience
This was our first hot holiday experience and we couldn’t be happier. We were very impressed with the exceptional service and hospitality!!
-
Apr 02, 2025
3rd time
Great place, I'll go again and again I highly recommend this resort. My friends and I typically try to go two times a year.
-
Apr 02, 2025
Great time, great hotel
I love the RIU hotels! this is my third time, always a different one, never disappointed!! The staff is always so incredibly service minded and willing to help. I love the entertainment and the place is super clean. Can't wait for the next.