Riu Palace Macao is the perfect place to enjoy an Adults-Only holiday. If you are thinking of a romantic getaway with your partner or laid back vacations with friends, this hotel, located directly on one of the most beautiful white sandy beaches in Punta Cana, is exactly what you are looking for.
Experience the Elite Club by RIU concept with swim-up rooms in premium locations and additional perks.
Lounge by one of the pools sipping a cool drink, enjoy sunbathing on the beach or have a relaxing massage at the Wellness Center. For the more active guests the hotel offers a variety of watersports, RiuFit activities and a Gym as well as 3 Tennis courts, a multipurpose sports court and the Riu Splash Water World water park in the resort.
6 restaurants and 8 bars offer everything from snacks to fine a-la-carte dining options. And don`t forget to try a handcraftedcocktail from the Mixology Cart.
Evenings at the hotel are filled with lively entertainment, shows and music. Dance the night away at Riu Pacha nightclub and Riu Party events in the resort.
Location
Punta Cana - BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policies -
This hotel does not accept any Student/Spring Breaker Groups at any time.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6463 reviews
-
Dec 24, 2024Overall good trip but had a few issues.
We stayed at Riu Macao from 12-16 to 12-23 2024. Over all it was a good trip but there was an issue at check in they initially put us into a it suite but we had reserved a 2 room suite. I was able to get that sorted out pretty quickly but the 2 room suite we had 1080 had several issues. Suite 1080 has not been renovated as the Riu site claims. Both TVs didn’t work and I had to report that 3 times before they came and changed the one in the bedroom out on the 2nd day we were there. The morning of our 3rd day a manager knocked on the door early and ask me if there was still an issue with the TVs I explained they had replaced 1 but the other still didn’t work. They had someone come and replace it with in an hour or so. It was obvious that those TVs had not worked in a while so I have to question why they would put someone in that room as I am sure we were not first to report that issue. There are also large holes in the black out drapes on all 3 windows. It did appear they had recent replaced the interior curtains on those windows but for some reason not the black out ones. We also found that the rain shower head wasn’t operational someone had apparently jammed the lever or maintenance had done that to disable it maybe. We woke up the 2nd morning to find a lot of dead termites in the floor of the toilet room. There was a piece of missing trim on the door in that room and our guess was they came in through that wall. We didn’t see any more after that time. Lastly the AC was freezing in the bed room, and hot in the living area. It’s two separate units and no matter how we adjusted the thermostats one room was considerably cooler. So cold we had to request a blanket for the bed. The location of the room was good it was close to all the restaurants and looked out over the pools. It does have a large wrap around balcony which was nice. Food was pretty good we have stayed in a lot of AI resorts and food here was better than most. Booze is watered down like all AIs but they pour them pretty tall to try to make up for that. Beach is nice and the pools were kept clean. There are a lot of beach beds and chairs but you must get yo early. We witnessed people saving several each day and then would never see anyone show up to use them. The cabana bar and Joes bar were our go tos for before dinner drinks. We only watched 1 show the magic show which was ok. Over all if you’re eating a beach getaway it’s probably a good choice. I think next time we will try either another Riu or another resort there.
-
Dec 24, 2024Amazing experience
I had an amazing experience along family and friends. The staff is super friendly, food is nice, hygiene is acceptable. Parties were good as well. Shotout to Manny from the Reception - great guy! Highly recommend it to every type - people who just want to chill and others who want to party and have fun.
-
Dec 21, 2024Very Disappointing
The hotel grounds and pools were very well maintained, but unfortunately our room was appalling. The rooms have had a recent renovation, but unfortunately the quality of the furniture and fittings is very poor. Therefore, they have already started to show serious signs of wear and tear. See photos for general state of room. The pool area was very noisy and crowded, but we walked along the beach to the next door Riu hotel and used the adults only pool there, which was very nice. We did in fact use a lot of the neighbouring hotel facilities, including having our lunch there. We did ask if we could transfer to a swim up room there, but we were told this wasn’t permissible. We also walked to several of the other Riu hotels and spent most of our evenings in those hotels. The staff were for the most part very helpful and polite. I would not go back to this hotel and was so disappointed in the dreadful state of our room. I have been to many Riu hotels over the past 25 years and this was by far the worst room we have ever had.
-
Dec 20, 2024Disappointed
I’ve been to this resort for the last ten years if it had been my first time I would have thought ok but the standards have dropped dramatically the cleaning in in room was brilliant the bar staff the same reception the worst that I have experienced with riu after 29 visits worldwide the food was average in the main eating area which was lovely they replaced with canteen standard table and chairs pool area has not been refurbished there are tiles missing in the main pool it’s a shame loved this hotel but sadly will not be returning
-
Dec 20, 2024
Awesome as Always
If your thinking of visiting and are reading not so favorable reviews...STOP, BOOK AND ENJOY!!! And stop by BAR Cubano and tell Danny I said Holá. Service was great, Room lovely and clean and Food was great!!!