The Riu Palace Peninsula is located in the heart of beautiful Cancun. The property is situated on a dazzling stretch of white sand beach and framed by tropical vegetation and crystal clear turquoise water. Enjoy a day of relaxation by taking care of your body in the Renova Spa with a variety of treatments to chose from. Also the hotel offers sauna, jacuzzi and swimming pools, where sunbathing with a cocktail is a must. Enjoy the gym, sport activities, volleyball, and also water sports including windsurfing, kayaking and snorkel. Adults won't feel bored thanks to the live shows, music, and other entertainment during the day and night.
Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8867 reviews
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Dec 23, 2024Great place and great service
Excellent service. The hotel is nice and clean with beautiful view. We're traveling with big group for 3 Birthday celebrations, the staff are able to accommodate our big group. The foods is decent and lots of selection. One of the room has water licking from the celling but they able to switch room for us. The only problem we have was the transportation, they were late on arrival and way too early on our leaving. I wish they serve cup of noodle at the 24 hours cafe for late night soup.
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Dec 23, 2024
Review
Absolutely amazing , friendly staff , very cautious , spoke amazing English , very caring and genuine . 10000/10
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Dec 23, 2024harassment of my service dog from hotel manager
Can hotels charge for a service dog? No. Under the ADA, hotels cannot charge an extra fee for a service dog as they would a guest with a pet. Your service dog is also allowed in areas like the pool area, gym, and restaurants without charge. The hotel also cannot charge an additional deposit at check-in just because you have a service dog. Cleaning fees due to the service dog are also not allowed unless the dog causes a mess or property damage beyond normal wear and tear (normally shedding, for example, is fine). What verification questions are hotels allowed to ask about service dogs? Hotel staff are allowed to ask a guest with a service dog two verification questions under the ADA: 1. Is the dog a service animal required because of a disability? 2. What work or task has the
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Dec 22, 2024
Very nice resort! Amazing beach!
My wife, Kid and myself stayed here in Jan 2024. This is a big resort with very nice grounds! Riu parties were amazing!!. I loved going to all of them but one. LOL it was to hard on me to make the 4th party! I am to old! LOL. Fly down a facemask to watch the tropical fish swim by! They are by the sandy beach not the rock part and the further you go out the bigger they get! We found that the value of the Riu Palace Peninsula to be fantastic! There is a bus stop right outside of the hotel across the street that allows you access to the rest of Cancun. We visited all the other Riu's in downtown Cancun and went swimming at there beaches and had drinks! This was awesome as we could see all the other hotels. Only problem we had was visiting the Riu Palace Kukulkan, Witch we were told we were not allowed inside and quickly told to move on from the front door. All we wanted to do was grab a drink and use the beach. So maybe I would skip that one. No other issues with this at the other Riu's downtown. So not sure what was up. We were treated VERY good by the resort. We had an issue on check in and the lady at the front desk did not become argumentative and looked for solutions. We found one and everything was fine! Food was good! Smoked salmon for breakfast was a highlight! Steaks, The burgers, hot dogs and fries by the pool were awesome! Bar service was very nice! AC in the front lobby area was amazing! Never thought I was going to say that after all the open air hotels and resorts that we have stayed at in Mexico! All the staff we met went above and beyond and were very professional and treated up with respect. Would I come back here again? You bet! Offered awesome value! This is the second time we stayed at a Riu resort and loved it. Frist one was Riu Jalisco in PV and we had a blast! This year we have booked the Riu santa fe. Keep up the great work Riu!!
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Dec 21, 2024
Vacation
Excellent vacation, staff were very courtesy and helpful, food and drinks was the best I've ever had at any resort or cruise. Rooms designed very well and comfortable. Resort was beautiful, thank you, already booked 2 more Rui trips in 2025, Thanks!