Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3274 reviews

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  vacation

  Fantastic hotel. Full service. Wonderful beach, clean under palm trees. Beautiful ocean. Several restaurants and bars. Excellent drinks and food. Room with a full mini bar. It was divine. Great water park, slides for children.

  Feb 19, 2025
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  Lots of positives but needs some tweeking.

  It is generally a nice hotel. Lots of good points but a few let it down badly. Half way across our room, leading to the balcony were 2 steps. See photo. (Beer cans to show size). They were tiled like the floor so were very hard to see, just a huge safety hazard. I am disabled and they made getting to the balcony difficult. A lot of guests had babies and toddlers. Leaving a small child on the floor to roam is a complete no no with unprotected steps. I have never seen a hazard like this in a hotel before. CRAZY. We were offered a disabled room, one of four that did not have steps but it was dank and musty and we declined. Other issues, the entertainment was poor, we've seen a lot better. All loungers etc grouped round pool areas where music blasted all day. The site shows pictures of fountains set in lovely gardens, lovely tranquil spaces, but they are only to be walked past, not used. There was a piano in the lobby area. Several times a guest played creating a delightful atmosphere. There was no resident player, which would have made a big difference.

  Feb 19, 2025
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  amazing hotel with amazing staff

  we stayed at this hotel for 14 nights. The only bad point I have is that the evening entertainment was not the best and needed a shake-up. The hotel is amazing and the staff can't do enough for you they are always there to help in any way they can. Our room (2136) was very clean no damp or nasty smells and the maids did a great job every day cleaning the rooms. The food was very nice no complaints from us about the food. The hotel grounds and the pools were kept immaculate at all times. All in all the hotel and the staff are amazing we had a great time and will be returning without a doubt. I

  Feb 19, 2025
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  Would come back again

  We enjoyed this gem of a resort! My husband and I went with two other friend couples in February. The spacious beach had palm trees (instead of umbrellas) for shade which was gorgeous with lots of options/loungers for sunbathing in full sun to part shade. The beach was kept very clean and swimming in the ocean was fantastic. We saw three beach weddings during our week stay which was neat. The catamarans were fun to use and we also enjoyed an afternoon at the water slides. The servers were attentive and always smiling both on the beach and in every restaurant and buffet. We especially loved seeing Sanchez each day at the buffet, with his welcoming smile and sense of humour. Food was fantastic! Lots of delicious options at the buffets every day. Accommodations were spacious and kept very clean. Our room’s Mini bar was restocked every day which was great. The only real negative would be our room felt unusually damp and we did notice some mold on the walls. The leaky shower may have been partially to blame - which they assured they would look into when we left. All in all we would try another Riu again. From the chefs, to the housekeeping, to the gardeners and everyone else, thanks to your great team for creating an oasis to relax and enjoy your beautiful country!

  Feb 18, 2025
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  fantastically

  Hotel wonderful, clean, food delicious, service friendly. Beach wonderful, sunbeds available without problem. Waiters on the beach very nice, helpful. We spent wonderful 11 ​​days.

  Feb 18, 2025