Location
Punta Cana - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3164 reviews-
Good value
Didn’t like the dirty pillows and sofa. Overall good value for the money. The Japanese restaurant had probably the worst sushi’s I ever ate. The rice felt like it was cooked properly. I’m still wondering how they allow it to be served.
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Visit review
The service was great for the most part. We do wish the front desk would have explained a bit more at check in. We were unaware you needed to put the card in the card holder to get power. There were little bugs all over our room on the walls, on the side tables by our beds, in the bathrooms all over the walls and sinks it was very gross. The food was very good and restaurant staff was very attentive and kind.
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Fantastic Resort
Riu Palace Punta Cana is amazing! The resort is beautiful and very clean. The staff is super friendly and helpful. Highly recommend.
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Paradise
We have been to a few RU, but this one was our favorite. We usually do a lot of excursions, but the place was so perfect. We just light on the beach under the palm trees all day, swam in the ocean, and hung out by the pool bar. Will come back again for sure.
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Wonderful Resort
This was our first stay at an all inclusive resort. The check-in process was pretty smooth. We arrived round noon. We were allowed to check in but we had to come back to get our keys at 3:00. However, they gave us our wristbands to enjoy the resort and get something to eat. They put our bags in a holding area which was monitored by a bellman. When we returned, they gave us our keys to our room. The rooms were very clean fully stocked with beverages at no charge. I liked that the sheets and covers were white so that we could tell if everything was clean. The floors were laminate so there was no dirty carpet to worry about. There were no comforters on the bed so the night got kind of chilly. It was just a light duvet. I had a blanket with me, so I threw it on top of the bed at night. The mattress was extremely firm so if you like a soft mattress, you might not sleep as well. It felt ok to me though. I was afraid that the food would not be good because I saw videos where they said resort food was not very good. Surprisingly their food was delicious. The breakfast buffet was amazing. We actually enjoyed the dinner buffets more than the food at the restaurants, but mainly because of the selection of food and not because of the quality. The servers were absolutely amazing. We tipped them well and they took good care of us. The server, Wander, watched for us to arrive every morning for breakfast and greeted us at the door. He even decorated our table the last two mornings with fresh picked flowers. He remembered our drinks and sat us at the same table every morning. We felt very appreciated. It was like this all over the resort. I didn’t know until the last day that there was an area of shops between the two resorts. There was always so much going on that we didn’t have as much time to roam around. The day parties were very exciting and interesting. They were within walking distance on the property. They really know how to throw a party. Every night there was live entertainment on both stages on the patio. Sometimes they ran out of seating, but there was standing room. The only thing I didn’t like is there was a cat that roamed around outside on the patio. It seemed to be a pet of the property. It roamed around and people petted it. I guess it was fed somewhere. I’m afraid of cats so this made me move with caution when I was out there. There was always food available somewhere on the property. It was an awesome experience. Servers:Wander, Armando, Arias, Marieny