Property Information
{{title}}
Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3155 reviews-
Very Good But They Spoil Themselves.
We have been to this hotel on a few occasions and always enjoy everything about it and did this time and indeed, have booked again for next May. (2025). However, as a few others say, they spoil themselves with sheer greed by charging for the use of the room safe. We have stayed all over the world at good hotels (some better than this RIU in Tenerife as good as it is) and have NEVER had to pay for the usage of the room safe. It's disgusting and penny pinching and I'm not talking about the money either, it's the principle that is entirely wrong. It leaves a bad grasping taste in the mind. The charging for water in the evening doesn't affect us because we only drink wine, but this is also very wrong too. When a couple like us is paying anything from £2600 and more for their holiday, surely the RIU hotel can afford to not charge guests for the room safe usage and bottled water which is a fraction of the price they charge just over the road at the two supermarkets just a three minute walk away. Stop it RIU Tenerife, it's very wrong and unnecessary. Apart from these two annoyances/wrongs, the hotel is super, good food, very clean and its situated on the quieter side of Tenerife south. It's a lovely 25 minute walk in the evening along the promenade to the lively areas where there are some super bars etc.
-
Never ceases to disappoint
From the moment we arrived to the moment we left we were treated very well as always. Room 425 superb. Food plenty of variation. Pool clean as a whistle. For years though we've been saying - along with others - don't charge for the safe. Supply complimentary drinking water and absorb any cost there might be.
-
Lovely break in the sun
Perfect for a relaxing holiday. Hotel staff are lovely and welcoming, they are always cleaning everything. Food is fine, something for everyone but can get a bit repetitive. The menu outside the restaurant could do with replacing, very tatty. Entertainment is great especially the groups from South Africa. Will definitely visit again.
-
Total Relaxation
Having been to Tenerife numerous times, this was the first time in a hotel on the Island. Deliberately selected 5 Star and Riu Palace delivered on every aspect for us as grandparents, grandkids and single parent.
-
Beautiful stay
We had a beautiful stay at Riu Palace. Such a stunning location for relaxation and peace. We have been before and would definitely go again