Combining friendly hospitality with alluring amenities, this popular, family-friendly retreat provides the perfect setting for memorable Mexican escapes. From the brightly colored guestrooms to the thatched-top dining options, lively entertainment, large beachfront pool, the children’s pool and playground and the splendid activities program, this retreat is sure to please.


Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 2000
Last Renovation: 2015
Accessible rooms: 4
Floors: 3
Total rooms: 396

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8335 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Playa

    Extremely clean, excellent staff everywhere in resort, wonderful food, but I wish entertainment would start at 8:30. Great location.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great time, great value, great location

    RIU Playacar hotel. Very clean, getting a little dated while being very comfortable. Excellent staff in all areas (Oscar our housekeeper is brilliant). Google this hotel and see its excellent location, on the beach with excellent pools and lots of sunbeds! It has everything anyone would want on a holiday, great food, great drinks, great staff and great atmosphere. Rooms are large and kept VERY clean! We stayed in an adjoining room, which meant a doorway between rooms. At night next door room light would shine through and we could hear their TV, thankfully it did not disturb us, but maybe some insulation could be fitted to improve this. This is the only reason for not giving rooms a 5.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    3rd times a charm

    Third visit in 2024. The best! From front desk to bar staff to management - lovely people and hotel. Only complaint is a few clouds one day :-).

    Dec 16, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Relaxing

    The room was clean and large enough. Thank god for a/c. I liked how children’s activities and pool were on one end of the resort and we were allowed to stay in an adult area. Food was not great but was really good. We had an amazing relaxing time here.

    Dec 15, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great place to stay

    Resort was amazing, room was clean, staff was friendly, courteous and very helpful. Only knock we had was the food. Buffet was sub par at best. Food was cold and dry right when it opened. Travatoria(the Italian place) was the only place that had edible food. The ala carte items were delicious. I would go the playacar again. But not stay here because of the food

    Dec 15, 2024