Resort Details

Dining
OnSite Dining
  • Various Restaurants & Bars
    Various Restaurants:
    "The Theater Buffet" Restaurant
    "Capital" Grab & Go
    "Fashion" Restaurant/Bar
On-Site Amenities
  • Concierge desk†
  • Exercise gym†
  • Internet services†
  • Luggage service†
  • Wheelchair access†
  • Wireless internet connection in public areas†
Off-Site Amenities
  • Meeting/Board Rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 1099 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    For us the perfect hotel.

    This is the best hotel we have stayed in. All the staff were very friendly and accommodating. My daughter was unwell during our visit and they were very helpful and showed care by asking regularly how she was. The food choice for breakfast was wide, lots of variety. The room was very clean, big and comfortable. We really liked Christophe who works in the hotel. He was always friendly and lovely. Grab and go was reasonable priced and the hotel is the perfect location to see and get to the sights easily. We will definitely be staying here again.

    Feb 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    5 star review for a 5 star hotel!

    It is rare I give a 5 star review but this hotel was worth it. As always I had read the previous reviews which were all mainly positive with a bit of criticism over waits for breakfast and elevators. I guess we were lucky. We had a room on floor 40 but did not have to wait very often for the elevator and only ever a reasonably short wait for breakfast which was so well organised that it was not a worry. The food at breakfast was plentiful and tasty enough. Overall the rooms were big enough and kept clean (although the timing of housekeeping varied each day). I would not hesitate in both recommending the hotel and staying here again should I return to NYC.

    Feb 25, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Older couple seeing the sights

    No criticism at all of hotel. Location is very good with close access to subways etc ; staff super helpful and welcoming - only gripe really was that on some mornings the queue for breakfast was something of an eye- opener and felt a bit ‘canteenish’.

    Feb 24, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrific

    I have rarely been more disappointed or received less hospitable service. This hotel promised to provide a haven for my family during our short stay in New York to attend a funeral. Instead of a reprieve the hotel staff at reception were rude. I had checked in online and uploaded passport details. Whilst negotiating my check-in the manager said 'how did she get into the country without a passport'. This was said in front of me but to the receptionist. I then asked to speak to the manager and explained that I didn't have my luggage but it was in its way. They requested to see my card used for the purchase which I provided. I was told there was nothing they could do. I complained at the service and was told that that is how they talk in New York. So unfortunately this hotel delivers fawlty towers worthy service, great if you fancy some humiliation with your holiday,l. Bitterly disappointed

    Feb 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Hotel in the heart of Times Square

    Our second visit to this hotel in the heart of Times Square. I would happily return again. We booked 2 king rooms requested they would be on the same floor and a high floor. We got rooms next door and on the 40th floor fantastic! Comfy bed & pillows. Breakfast was excellent didn’t wait more than 10 mins any morning. Shampoo conditioner and shower gel provided in showers. Decent hairdryer and my hot tools curler worked no problem with the different voltage.

    Feb 22, 2025
Hotel Advisories
  • AdvisoryHotel does not offer rollaway or extra beds.
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • Advisory"A minimum mandatory hotel-imposed fee of $29 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies."
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Spring Breakers Policy - Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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