Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1113 reviews
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Apr 06, 2025Just ok hotel. Be patient with staff and elevators. Was clean. But very busy.
Room ok. Staff ok. Lots of fun kid just standing around vs helping customers Elevators a mess. Restaurant on 5th floor. Mornings were a mess getting to lobby as they appear to dedicate one elevator to restaurant. You must come to lobby and go back up.
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Apr 05, 20253days in New York, New York!
Booked this hotel on a 3 day break together with breakfast. Based in a good place in Times Square and was lucky enough to have a quiet room on the 37th floor. The room was very clean and a really comfortable bed. The only downside was the queuing for breakfast which took a bit of time and negotiating the lifts to get downstairs to the lobby. Having said that, breakfast was plentiful with lots of choice each day. The bar in the hotel was nice to come back to after an afternoon/evening out with friendly staff on hand. Checking in and out was quick and efficient. Would recommend this hotel if you want to be in a central location and also close to the Subway.
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Apr 02, 2025WORST Experience/Customer Service Terrible
If you have any allergies or migraines, DO NOT stay at this hotel. When you walk in, the floral smell is overwhelming. They told me it was pumped through the air. I had to change hotels after traveling 14 hours because my throat immediately hurt and became hoarse. They would not refund me, and I had to find another hotel, reload my bags, and pay for another taxi. Absolutely the worst customer service I have ever dealt with in a hotel. They DO NOT put the customer first.
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Mar 31, 2025
A Good Place to Stay!
This was our second stay at this hotel. Stayed here last year. Liked it well enough to return. The location is amazing--just steps from Times Square. Interestingly, the room was super quiet. No road or 'people noise' from the street. Room was small but we were expecting it to be a smaller room. The room was clean and well-appointed. We ordered extra blankets and they were promptly delivered. The fan was broken. Mentioned it the next day. It was fixed immediately. They use a 'perfume' in the building. Bit overwhelming. Security at elevator. While they don't check room keys, their presence was appreciated. One must use room key to access one's floor. This was good. Breakfast was a bit pricey, I thought. $24 for adult. $12 for kids. Food was ok--nothing great. Buffet style. Felt like a cafeteria. Lots of people touching items. One man open-mouthed coughed over utensils. Did not visit again. Had laundry done. Gave it to staff before 9am. Was ready the same night. All in all, the price was reasonable for location, safety, and cleanliness. Would likely stay again.
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Mar 27, 2025
Perfect hotel for the occassion
Our 2nd time in New York and the Rui Plaza was a great location in the heart of Times Square. However Times Square is super busy and I felt for me this was a little too in the thick of it. I think next time I would stay at the other Riu Plaza or at a different part of Manhattan. We booked as a package with British Airways which was room only We were on the 48th floor in a junior suite (4811) which was perfect for our four night stay. The room was spacious, bed was a king size, separate sofa bed, tv that swung around so it could be viewed from bed. A huge shower room with double sink. The view was amazing! Aircon was good but seems the temp is set so at times it was a little cold due the changeable weather. Iron and iron board provided, safe and lots of hanging and drawer space. Curtains - a brilliant blackout. Didnt go to breakfast based on the previous reviews and also witnessed the queue. It was long after 8:30am. Friends who were also staying did have breakfast and they said the food was good. Lifts were busy but being on the 48th it always arrived to us empty but could do a lot of stops on the way down in the morning and fill up. If you were on the lower floors I could see where the frustration comes in. Used the grab & Go - DuJuane on the first night was frustrated and didnt listen to orders, you could tell he was not having a good evening but other times we went to get a coffee, drink, crisps he was very pleasant and provided good service, I am glad I went back. Lobby at times can be busy but the staff were all professional and helped us get a cab when it was heavy rain. They advised getting a cab right outside is not the most practical as it is a busy road which was nice of them but the weather was awful so preferred to sit in the traffic rather than walk and hail one ourselves. Superb bakery to the left of the hotel on 6th Ave - Breads Bakery