Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Marco Polo
Mestero Palma y Capitan Angel were wonderful! Our server maintained a friendly, professional demeanor and was always available when we needed anything, whether it was a quick check-in or extra condiments. The timing of the courses was perfect—each dish arrived at just the right moment, allowing us to enjoy each one without feeling rushed.
-
Would be perfect if not for Spring Break kids
This is a wonderful resort. Everything is wonderful - the staff, the rooms, the location, the amenities! Unfortunately, we were there during Spring Break and the "show" was less than desireable.
-
4th floor with no elevator and rude staff
Booked a room for me and my two kids, were forced to get two separate rooms that they called connecting. Did not connect. Then my reservation said 4 double beds. Got 2 kings. Front desk said nothing promised. Took 4 hours to check in. Kept giving us keys for the wrong room. And no elevator and on fourth floor. Exhausting taking luggage up and multiple trips back to room. Front desk staff extremely rude and unhelpful. We will be back to Mexico next year, but never again to a RIU.
-
Riu Sante Fe Hotel
To the Landscapers & Hotel Staff , we thank them all for the great work & service they provided during our stay. ❤️ The only disappointing thing we experienced were young people 18-22 years of age yelling & screaming in the Hotel Lobby between the hours of 1 to 5 am , waking young children & adults trying to sleep. We had to call front desk to send someone to calm the situation down 5 Nights straight. We also experienced from the same age group of 18 to 22 years that someone randomly threw a drink in the air where everyone was enjoying and watching a show and thank God the glass was made of plastic but it could have easily been made of glass. Imagine the danger and uproar that could have caused. Hopefully this message reaches someone within the Hotel Riu Organization that will address and find measures to protect everyone from harm as it is only a matter of time till something of a violent nature could occur. Thanks for listening.
-
Cabo SB March 20 2025
Was pleasantly surprised by the resort, the food exceeded my expectations in all categories, the ice/water was made sure to be safe, and the cleaning staff were always around. Was a very positive experience.