Location
Playa del Carmen - Off BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
One person of 18 years or over in every room. No student groups under 21 all year long.
Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11893 reviews
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Nov 20, 2024Holiday with friends
Fantastic stay. Lovely hotel and location. Pools and beach are lovely and the staff were great. Food tip top.
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Nov 17, 2024Disappointed
About 20 years ago, my family and I visited your resort for the first time, and it left us with the best impressions. Since then, we have returned around 10 times and recommended it to friends and relatives, confident that they would enjoy a high-quality vacation. However, this time we are leaving with a sense of disappointment and will not return. Let me explain the reasons: 1. Dining Previously, your all-inclusive offer was distinguished by its variety and taste. The range of dishes was impressive, and it was often hard to choose what to try. Now: • The food has become monotonous and tasteless. • The variety of soups has significantly decreased: there are no soups available during the day, and only one type is offered in the evening. • The beloved bagels, which were prepared fresh on-site, have disappeared. • Juices, which used to be abundant throughout the day, are now unavailable. • The number of guests in the restaurant has noticeably decreased, which reflects how guests feel about the lowered quality. 2. Transportation to the Beach Since your hotel is not located by the ocean, transportation to the beach is extremely important: • Previously, two vehicles with trailers were operating; now there is only one, causing long queues. • Families with children are forced to wait in the heat. • There is a break in service from 1:00 PM to 2:00 PM, making it impossible to reach the beach restaurant for lunch. • After 6:00 PM, transportation stops completely, making it impossible to visit the beach in the evening. 3. Room Cleaning Previously, bed linens were changed every other day, but this time, they were not changed at all. My complaints were met with a suggestion to fill out a request form, but nothing was done afterward. 4. Alcohol Quality Although I am not an expert in alcohol, many guests complained that the alcohol was diluted and of poor quality. All these changes are extremely upsetting. Your resort used to be a place we wanted to return to, but now, unfortunately, I can no longer recommend it to my friends or family.
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Nov 17, 2024
Riu Tequila, Mexico - Oct/Nov-24
We had the most amazing trip at Riu Tequila. I can’t recommend this place enough. From the moment we arrived to the moment we left we were treated like royalty. The staff never stop, they’re always smiling and very happy to help. The entertainment team is a dream! They constantly setting up activities and asking everyone to join in. The food is amazing! The Chinese restaurant was our favourite but the main restaurant has everything and always different options to choose from. We were so sad to leave and will definitely be back! Thank you so much for a holiday we will never ever forget 😍
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Nov 16, 2024
Excellent Hotel with great facilities
This is the second time we have stayed at the RUI Tequila in Mexico. It is an excellent hotel, rooms are clean and spacious. There is a wide range of food to choose from. All the staff from cleaners, waiters, entertainment staff to reception are very friendly.
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Nov 15, 2024
Fabulous Hotel
Great Staff, Well laid out, Food was top quality and varied choices. Restaurants were all excellent.