Surrounded by the tropical gardens, fragrant flowers and shady palm trees within the Playacar Resort complex, this animated resort is ideal for families and active travelers on a budget. Just a short drive from the shops and restaurants of 5th Avenue, this enjoyable resort offers the perfect blend of sun and fun with sparkling swimming pools, a kid’s activities club and playground, a spa and fitness center, 24-hour all inclusive snacks and beverages, a selection of restaurants and bars, a disco, water sports and traditional guestrooms complete with a private balcony, minibar and liquor dispenser. As an added bonus, guests also enjoy access to all facilities, activities and entertainment at the nearby Riu Yucatan and Riu Playacar. Create memories to last a lifetime during each and every visit to this enjoyable Mexican retreat.


Location

Playa del Carmen - Off Beach
Cancun, Mexico (CUN) : 34 miles

Property Information

Year Built: 1998
Last Renovation: 2018
Accessible rooms: 4
Floors: 3
Total rooms: 630

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

One person of 18 years or over in every room.  No student groups under 21 all year long.

Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 11964 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel

    Love this hotel it had everything nightlife Entertainment, great food and even the wildlife was entertaining.

    Dec 22, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing hotel, wonderful staff

    This hotel is one of the best I have stayed in. Staff were so helpful, very attentive, and couldn’t do enough to help you. All staff worked extremely hard and they are a great representation of Mexican people. Wish more people were in the world could be like these at Riu Tequilla, cannot wait to return.

    Dec 22, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent

    Everything was perfect from bus driver to maintenance people, the staff & service was amazing, room cleaned everyday. Pools lovely,restaurants lovely. Short walk to beach & local shops, definitely going back with family thank you. 😁

    Dec 22, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Feels like home

    This was our 5 stay here in just over 14 months. We stayed 3 nights here, then continued our vacation another 7 nights across the road at the Palace Mexico to meet our friends who were staying there. After a couple days at the Palace we missed the Tequila. In the future we wouldn’t pay much more for the Palace over the Tequila. We found the service at Tequila was excellent. The only suggestions I would have would be to have waiter service in the theatre and lobby. The lobby/theatre bar is way too busy and to have waiter service at the tables would be perfect. Also have wifi down at the Tequila beach club. Overall a great 3 days.

    Dec 21, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good food, great staff, extremely busy and noisy

    The staff are excellent on all levels, and the service is extremely good. They ate so attentive, and work so hard. We found the choice of food in the buffet also excellent and very tasty, although the desserts weren’t that great. we tried the asian and Italian restaurants. Asian very tasty, although as we were late going there a lot of the dishes had finished, and the mess was a bit much. Alcoholic drinks are a bit weak, although the wine was palatable. The sports bar was cold and the food really bland. The decor rather old fashioned. If you like nightly entertainment, then you are in the right place. lots of shows and a Friday night party for all three sister hotels. It wasn’t for us. too many people. Night time was a nightmare as people kept returning back late and making a huge racket either talking loudly, or banging doors at 2am ect. It happened every night! rooms were big with lovely shower, and very clean. I wouldn’t return

    Dec 19, 2024