Location
Cabo San Lucas-BeachProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Santa Fe hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10124 reviews
-
Dec 23, 2024Nice stay. Overly expensive for the quality given.
Overall a good stay. We were there 4 years ago. Noticed a few things that have changed since then. Food quality has dropped. We stayed for 14 nights. At approximately 600 cnd a night you would expect better. The overall resort need repair. Cracked tiles in the hallways. Cracked toilette in our room. For a 4 to 5 star resort the cleanliness was good but noticed grim and dirt in most corners of the rooms and hallways. We stayed in an Oceanview room this time. It was situated on the north side were the stage was, on the 3rd floor. Very noisy. Up to midnight and some nights longer. Service was good. Drinks were good. Location was great. Last comment: the local dump caught fire and was out of control. Smelt like burning garbage during the evenings and in the morning until the wind picked up. Very smokie in the morning mostly.
-
Dec 22, 2024What happens in Cabo stays in Cabo
The resort itself was nothing short of amazing. It is enormous. All the staff were very polite and helpful with everything and anything. The rooms just need a little up dating and a heat option for the cold night on the thermostat. Maybe a heated pool for the swim out rooms to enjoy all hours of the day
-
Dec 22, 2024
Disappointing Customer Service and Food Quality
Disappointing Customer Service and Food Quality We recently spent five days at Riu Palace, staying in two junior suites. While the overall experience was pleasant, the checkout process and subpar food quality left much to be desired. Checkout Experience: On Friday afternoon, only one counter was open for checkout, resulting in a long line despite having three counters available for check-in. When I handed over the key cards for one room and four towel cards, I informed the staff that the key cards for the other room were left inside the room. The checkout attendant insisted that we retrieve the keys or pay $16 per key. Despite explaining that we were running late for our flight to the USA, she remained indifferent and unyielding. This was particularly frustrating as most hotels do not require key cards to be returned. Food Quality: The buffet food was typical—plenty of variety and quantity but lacking in taste. For an all-inclusive resort, expecting more might be unrealistic. However, the real disappointment was the substandard quality of food at the à la carte dinner restaurants. The Italian food at San Jose was marginal, and the Indian food at Bombay restaurant was a joke. We ordered Palak Paneer, Naan, and rice, but the Palak Paneer had neither palak (spinach) nor paneer (cottage cheese), the naan was worse than flatbread from Costco, and they ran out of rice. The ultimate joke was dessert. We ordered Gulab Jamun, but what we got was a churro dipped in cinnamon sugar cold syrup. One waiter actually told us that he had repeatedly informed management about the poor quality of food, but nobody listened. Additionally, the day before we left, I sent a message to the hotel asking for details on booking transportation to and from the hotel. We received a response six days later, after we had already returned home.
-
Dec 21, 2024
Best place ever
We first went to this resort approximately 7 years ago and it looks the same today as it did back then. They take such good care of this facility. When things need fixing they get fixed. Awesome staff, awesome food, awesome service, awesome grounds. I would recommend this resort to anyone. Look forward to a return visit in 2025.
-
Dec 21, 2024
First time for a all inclusive resort trip.
Would like to see some comedy or Jazz shows in the evening. All of the services were vey kind of and attentive.