Riu Palace Paradise Island Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2619 reviews

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  Not as I like it

  Went for a week at the RIU Paradise Island. It was very disappointing. Check-in - no one shows you to your room. The key cards didn't work and it took three times for them to get them to finally work. Room- Very small balcony but a standard hotel room. The TV was limited and sometimes the picture would scramble. There was water and soda provided along with a variety of liquor. There was a coffee maker but during our stay they ran out of coffee for it. The shower was really nice, plenty of hot water and pressure. We did have an ocean view but it also overlooked a hotel that looks like it is being demolished and there was construction noise all the time. Room service- a limited menu but we ordered for the mornings and they were prompt Restaurants- There are 4. You needed reservations which were hard to get. They only allow you to book 2 days ahead. The frustrating part was the restaurants were never full, they always had a lot of empty tables even though the app said they were unavailable. The food was mediocre at best. We ate at the Japanese restaurant and I got really sick from it. At each restaurant you were given 1 appetizer, 1 entree and a dessert. Very limited choices. We were able to try all the restaurants and none of them were great. The buffet was good for breakfast with lots of variety. Pool and beach- you were given a pool card for towels. You were given just 1 towel per person, that was it. If you lost your pool card it was a 20.00 charge to get another. The pool was small and very warm. The beach was nice and they would set you up with a lounger and an umbrella. The beach was crowded so you didn't have much personal space. Bars- there were 2 bars and a coffee shop. The one bar was open 24 hours, the pool bar closed when the pool did. The 24 hour bar was in the entertainment area it got very loud and crowded in the evening. For the amount of money they charged, I was expecting better. Needless to say, I will not be returning.

  Mar 01, 2025
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  We didn't believe the reviews - lesson learned!

  Stayed at many other Rius. This by far is the worst. No sister resorts! No medical or doctor on site. Buffet was horrible hot food was cold. same ol foods day after day. Breakfast is the best and the steak house. We did get into 2 specialty dining. Thanks to Randy at the front desk. Staff is very friendly . No complaints there. There is nothing to do this resort not even any lil shops. All of the issues we seen are management or the owners not wanting to invest in their property. The beach is nice and they even bring you your lounge chairs. But the weather was not on our side either. No bar service at beach or bathrooms. We seen 1 bathroom by the lap pool quite a walk. If your considering this resort go to the Riu in Negril or Dominca Rep Adults only palace. They have a better night life too. Room service was horrible as well. Stay away from casinos Atlantis and Baha Mar high end!!! Good luck

  Mar 01, 2025
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  Dad’s Birthday Trip

  I would like to point out the excellent service by LaLinda, Nelly, Grandy, Randy and Ramell. They provide exceptional service with genuine joy!

  Mar 01, 2025
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  Never will stay here again

  Worst RIU we have stayed at. Very average at best. Front desk staff are a joke. Received an email that room was cancelled the morning I was heading there. Called no less than 7 times explaining we missed our connecting flight due to a flight delay and they could not get us there until the next day.. Assured me it was fine. Called after I received the email 5 times before they told me they are now sold out and they don’t have a room for me. We were literally boarding our plane and he told me there was nothing they could do and to call my travel agent! I booked directly through the hotel. Almost turned around and went home but was able to find a Marriott with a room so decided to keep going. Once we landed, received an email saying they found my room! What a nightmare!! Bar staff hate their job. Pool entertainment girl hates her job. The one restaurant we were able to get into was pretty good. Bahamas is awesome! Fish Fry was our favorite! Will never again stay at Riu Paradise Island.

  Feb 28, 2025
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  A special week in paradise

  We were at the RIU with our 2 adult granddaughters for 6 days. It was their 1st visit and out 17th. The girls had a great experience and loved their oceanfront room and the wonderful food at all the restaurants and buffet dinner. As always it was great to see all of our friends who work and treat us like family. Will be looking forward to going back next year.

  Feb 28, 2025