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Resort Details
Hotel Advisories
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5219 reviews-
Small room, noisy, pricey.
I’m here now. Just checked in today. I was at another hotel was supposed to go to a friends house family emergency so I booked this with Amex Platinum Fine Hotels. The room is tiny at $450 a night. I can’t even open both my suitcases one on the desk. The bathroom is a bachelor at best, 8” of stone on either side of the sink no room to put my razor etc. I was told I was given an”upgraded room.” 5th floor, facing opposite of the ocean I asked for. It’s 1:30 AM and I’m listening to machinery that runs on/off for the 9 hours I’ve been here so far. Then people on the street live music, it’s really noisy. I wish I could actually sleep.
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Such a wonderful treat!
I only spent one night at the Royal Hawaiian, but enjoyed every second of it. A small disclaimer that it was a special treat for me to stay somewhere like this, and I had just come from three days of North Shore camping. All the amenities and food options were amazing, and I had the best night of sleep of my whole trip. The sheets and shower products were wonderful. The property is unique and has lots of charm. The reason I’m writing the review however, is because the staff are so amazing there. Avis in particular both checked me in and out and made me feel so at home. Solo traveling can be a little intimidating and she really offered such a warm welcome and sweet goodbye. She was able to check me in early and told me about things like the hospitality room that I could visit after checking out if needed and available (check out is noon but I had a midnight flight so lots of time to kill). She explained all of the resort information very clearly so that I’d know what to expect. All in all, it just felt really nice to share some laughs with a stranger and be so welcomed and then remembered during check out. She really helped my trip end on a high note. The hospitality room was a game changer compared to showering on the beach before heading to the airport! Beyond Avis I also encountered many friendly pool staff, shop staff, and surf lanai staff. I stayed in an ocean view room on the 15th floor of the tower. I didn’t encounter any mildew smells or unclean conditions like some other reviews have mentioned. The only thing missing was my room didn’t have a bathrobe, which was no big deal for me. I personally don’t mind the room finishes being a bit ‘outdated’ as you just can’t beat the views, location, and service/friendliness from the staff. In my opinion, the rooms have more than everything needed to enjoy yourself and everything was in working order. For me, encountering kind, happy people is way more memorable on a vacation than a bathrooms sink condition/outdated light fixtures etc. I wish I had stayed a second night before heading home!
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Stay a another hotel that really is luxury.
We stayed in the Mailani Tower in an Ocean Front King Room for almost $600 per night. This is supposed to be part of the Luxury Collection and we didn't see much luxury here. The room and bathroom were very dated and drab. The single sink was cracked and the faucets were corroded. The shower water pressure was so low that you had to move around to stay wet. The bed was very "lumpy" and the seat for the very old desk was broken such that you sunk through when seated. The room was so noisy from the drunken people in the bars and beach below. We are in 2024 and in the room we could find only one USB plug and that is an extension device on one bedside table. The only saving grace was the Frette Linens. We checked out after one night.
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Royal Hawaiian treats you Royally
This was our second visit to this awesome and incredible historic hotel right on the best beach in Waikiki. The staff the grounds, the room, the restaurants and everything else associated with the Royal Hawaiian is first class. The Royal in the hotels name may very well refer to the way the customer is treated! When we had a very minor glitch on our second visit, hotel staff immediately went above and beyond to remedy the situation and truly amazed us with their customer first and friendly service.
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A Piece of Paradise
This hotel is an oasis in the midst of big hotels and upscale shopping malls. It is an escape in itself. The property is absolutely gorgeous and quiet; it is part of the holiday experience. The beach is gorgeous and wasn't terribly crowded. The staff was helpful at times and, for the most part, friendly. We stayed in the historic part of the hotel which added to the lovely feeling of being on this property. Our complaints were: parking and ants. You can self park in the parking garage shared by the Sheraton and Royal Hawaiian. When we checked in we were asked if we had our own vehicle and if we would be parking it. Yes. The arm bands (that are the room keys), we were told, would work to get out of the garage and the daily parking fee would be $55. Well, the arm bands did NOT work at the garage exit, so we ended up paying the full $70/day until the fourth day of our eight day stay. At that point we complained to the front desk and were given a "pass" to present to the person in the garage exit booth. We were told by the hotel manager he would look into reimbursing us the difference in the cost of parking prior to that day. We checked out on October 9th and we still have received no reimbursement. It isn't the money but the principal. We had lots of little brown ants coming into our room from the window. They crawled down to the baseboards, to the door casings, to the furniture. We reported that on our second day to a man at the front desk. He said he would tell housekeeping. Well, the ants were still there on the sixth day of our stay, so we bought a can of Raid and sprayed everywhere in the room, around the interior and exterior of the window. That helped but did not get rid of the problem. We chose to stay at this hotel for sentimental reasons. My husband had stayed here in his youth and loved the place. It is a lovely, charming hotel with a lot of history, but responsiveness to problems is poor.