Set on an idyllic, pristine stretch of white sand in Playa del Carmen, Royal Hideaway Playacar effortlessly blends world-class service and luxurious accommodations. A AAA Four-Diamond resort, this all-inclusive, adults-only haven offers peace, quiet and privacy. The resort’s elegantly appointed 201 rooms and suites feature sophisticated décor and luxurious ambiance with 24-hour room service. Relax around one of six pools or in one of our beachside Balinese beds where refreshments are just a moment away. Retreat to our full-service spa and indulge in revitalizing treatments. Sumptuous cuisine ranging from traditional Mexican fare to exquisite Thai foods awaits at six, à-la-carte restaurants or enhance your dining experience with our Chef’s Table dining experiences or unique theatre dinner show all curated by the resort’s Executive Chef. During the day, experience activities such as tequila tasting and cocktail classes; while in the evening, stroll down La Quinta Avenida for beachside shopping and entertainment.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Accessible rooms: 4
Floors: 3
Total rooms: 201

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory STUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9377 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I liked everything, especially the treatment they gave us.

    Thanks to my concierge Isidro Beltrán for his kind attention to me and my family. We feel very lucky to visit you and we hope to return soon and continue finding friendly people who treat us as if we were at home. Thank you very much to everyone, especially Isidro, who really treated us very well.

    Dec 24, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best wedding anniversary!

    We went to celebrate our anniversary and our stay at this place was the best!! The food and service are the most remarkable. The facilities were always clean as well as the room and the beautiful beach! Their cuisine is delicious. My favorite restaurant was Palazzo and the manager Adriana always served us impeccably. But we want to thank our concierge Cipriano who was perfect, always attentive to us and helped us at all times, scheduling tours and making our stay pleasant. Thank you all. We already want to come back again!

    Dec 24, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best experience for us with the best Concierge to guide us

    I cannot say enough about how wonderful this resort is. The grounds, food & staff were impeccable. I would like to give a special acknowledgment of Cipriano our concierge. He went above and beyond to make our experience special. Consistently checked in on us during our week to see how we were and was always readily available to assist. He 100% made a difference for us. Thank You Cipriano

    Dec 24, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best beach ever

    I had an amazing time here. Beach is amazing and food never dissapoints. Each building has a Concierge. Karla was ours and was great help. You can call or email for dinner reservations in case you are picky about time. Otherwise, Concierge will take care.This is not a party place. Beware

    Dec 24, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    My stay was amazing! From the moment we arrived, Fernanda was an excellent concierge. She was very attentive, helped us with restaurant reservations, and made sure everything went smoothly. The hotel is perfect for relaxing, and we’ll definitely be back soon. Thank you, Fer, for taking care of our vacation!

    Dec 24, 2024