Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10460 reviews
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Dec 23, 2024We lost precious vacation time and money
During my stay at Hotel Royal Solaris Cancun from December 17 to 20, 2024, I had a highly frustrating experience. What started as a supposed "short presentation" turned into a grueling seven-hour meeting. We were only given a brief 15-minute break, and despite my exhaustion, Barry pushed us to continue. After hours of high-pressure sales tactics, we finally proceeded to sign the contract, which took another one to two hours. They charged my credit card $5,000 as a deposit toward the $23,000 total for their offer, which included 42 nights and access to RCI and World Travel Vacation services. However, Leslie informed us that we wouldn’t gain access to these benefits until March 15, three months later. This added to the frustration because we had essentially wasted an entire day of our trip on this meeting, leaving us too tired to enjoy the evening. Even the following day, I woke up with a headache, still trying to process the contract details. Upon thoroughly reviewing the contract, I discovered several issues. Most of what they promised, especially regarding timeshares and rentals, was misleading. A clause in the contract explicitly stated that the hotel does not recommend or take responsibility for renting or sharing the membership. This directly contradicted what they pitched to us. Additionally, there were hidden fees for food and excursions that weren’t disclosed upfront. When I calculated the savings, they were less than 10%, making the membership not worth it. They claimed platforms like Expedia would charge $4,000 for similar packages, but upon checking, I found that the same offers were listed for around $1,200. The promised savings of $100 were negligible, especially when factoring in extra hidden fees mentioned in the fine print of the contract. This entire ordeal felt like a scam. We lost precious vacation time and money on something that turned out to be full of misleading information and unfulfilled promises. I wouldn’t recommend this experience to anyone.
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Dec 23, 2024
Experience Overall (Membership)
My experience at Hotel Royal Solaris Cancun was deeply disappointing. From the start, the staff provided misleading information about a short presentation that turned into a lengthy, high-pressure sales pitch lasting several hours. Despite my wife's condition (Pregnant) and our clear discomfort, we were repeatedly pressured to continue. The contract process felt rushed, with little time to review the details, and we later uncovered hidden fees and unclear terms. This lack of transparency and aggressive tactics completely overshadowed our stay. I urge others to approach this resort with caution and carefully scrutinize any offers presented.
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Dec 22, 2024Great stay!
Grand Solaris and the staff were amazing! Everyone was so friendly and accommodating! The amenities like the pool, jacuzzi, and beach volleyball were so fun and gorgeous! The entertainment team worked so hard and did an amazing job each night! Dayana was also an amazing part of our trip! She was the absolute best, funny, and sweet! I definitely recommend staying here!
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Dec 21, 2024
Our Experiece
The cleaning service was great! Carmen cleaned our room every day and I had to leave her a great tip! The resort is very clean and very pleasant! Honestly it was great! Everything we needed was there! If you want to do additional stuff I recommend the couples massage! It was so good and worth the price!
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Dec 21, 2024Relaxing in Paradise
Loved all the staff at GR Caribe Solaris! THEY WERE FRIENDLY, helpful and happy!!! Especially Dayana & Edward in the entertainment section! Cruz was awesome at the bar and the dancers from the Theater were extremely capable, talented and elegant! Lots of fun…only reason I didn’t give it a 5 was due to all the construction (but understand its necessity after the hurricanes)