Royalton Antigua, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4418 reviews

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  Bliss before Christmas

  Coniah and Paul are now our Royalton team. Excellent service. Thank you boys🏝🍷They made all of our arrangements, dinner and rides everywhere we needed to go. Room was filled with all our favourites.

  Dec 12, 2025
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  Royalton Antigua - great experience- Butlers please

  Coniah and Paul made our trip amazing Beautiful place and even better butlers 😎❤️ Our room was great Spoiled rotten by all the staff

  Dec 12, 2025
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  A Promising Resort Undone by Poor Management

  We booked Royalton Antigua through British Airways Holidays for our 2nd trip abroad with our 10-week-old daughter. Having both travelled extensively across the Caribbean—and visited Antigua previously—we chose this resort because we trusted the Autograph Collection brand. Unfortunately, the reality fell well short of expectations. What the Resort Gets Right To be fair, there are positives. The bracelet room keys were a clever and convenient touch, sparing us the hassle of misplacing key cards—though guests should note the steep US$150 replacement fee. Most frontline service staff were warm and friendly, even if it was often difficult to get anyone’s attention. We also genuinely enjoyed the coffee shop: bright, airy, and overlooking the lagoon, with great staff and a good selection of coffees, pastries, paninis, and gelato. The three à la carte restaurants were decent, and once the booking system settled after the first couple of days, it was possible to reserve tables with some advance planning. The Caribbean restaurant became our favourite, though on our second visit we were unexpectedly told there was “no room” for our stroller—forcing us to place our 10-week-old on a pillow beside us. Not exactly what we’d expect from a family-friendly resort. Where the Resort Fails—Consistently The buffet was a major disappointment: limited variety, mediocre quality, and poorly cooked dishes. We’re realistic about Caribbean resort buffets, but this was by far the weakest we’ve experienced. Basic supplies ran out repeatedly, even during our first few days—water, orange juice, butter, yoghurt, straws, even certain main dishes. Rather than showing urgency or accountability, the hotel’s attitude towards these shortages was indifferent at best. Other practical issues compounded the frustration. The onsite ATM was broken; a cash advance was available, but with an inexplicable 10% fee. One of the two lifts in our accommodation block was out of service all week, leaving a single, small lift to serve nine floors. With a pushchair, using the stairs wasn’t an option. We even learned to ride the lift upward first just to have space to come down. Our polite request for a ground-floor room was simply ignored. A Widespread Problem, Not an Isolated Experience Throughout our stay, we met an entire community of guests dealing with the very same issues—some even more severe. Many told us they felt ignored, dismissed, or outright insulted by senior management when they tried to raise concerns. Hearing these stories made it painfully clear that our experience was not an unfortunate one-off, but part of a broader pattern of neglect and poor leadership at the resort. Customer Service—Where Things Went From Disappointing to Unacceptable By day two, we contacted British Airways Holidays to see if we could relocate. By day three, we involved Guest Services directly. This is when our experience deteriorated sharply. The interactions with the Guest Experience Manager, Niecer Suffren, were particularly troubling. Rather than helping to resolve issues, the tone was dismissive, defensive, and at times openly rude. Conversations were contradicted or later denied entirely, creating an atmosphere that felt more adversarial than service-oriented. It was surreal, unprofessional, and far below the standard guests should be able to expect from an Autograph Collection property. Despite our repeated attempts to find a solution, neither BA Holidays nor the hotel seemed able—or willing—to intervene meaningfully. Instead, we were offered 20,000 Marriott Bonvoy points in exchange for signing a non-disclosure agreement. We declined. Final Thoughts The frontline staff do their best, but the resort is plainly mismanaged. The guest services department—particularly under the leadership of the Guest Experience Manager—requires urgent and comprehensive customer service training. Meeting so many guests experiencing the same issues only reinforced that these failures are systemic, not isolated. There is potential at Royalton Antigua. But until the leadership addresses the deep-rooted operational and service shortcomings, guests—especially families—should approach with caution.

  Dec 12, 2025
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  Staying fit at the Royalton

  Beautiful beach and pool areas. Loved the layout of the resort with outdoor dining options available most of the time. This resort had a healthy fitness program. The main instructor, Jameel, was friendly and enthusiastic. Even when I was the only one in the yoga class, he didn't cancel it and led it as if it were full. Aquafit was fun too. Great job Jameel!

  Dec 12, 2025
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  They need help

  Location was awesome,the atmosphere was so…so…rooms were ok but service was spotty….the bar service was probably the worst I’ve ever seen for paying for Diamond club ..never a fully stocked bar ,always waiting for service,staff always on there phones or in the back chatting.The lunch at poolside Diamond side was a gong show,at first they had a guy taking the order and by the time it took him to turnaround he ordered the wrong items! Finally half way through the week they had one lady doing everything and it went much smoother.As for the restaurants …Hunters was an absolute disgrace,they never had the brisket on 3 of the nights we went there and everyone’s meat was like shoe leather! I personally think there needs to be a shakeup of management not doing there jobs and I would also check to see the person buying your meats are getting what you paid for or they are buying the cheapest meat!You have a beautiful island and I believe this resort could be a 5 star with proper management!There is one person that stood out to me and she was training to be a butler,her name was Beverly she also worked at Hunters….. I would suggest you think again about Beverly she is much more suited to be a manager as she was a work horse and tried fixing everything.She has the personality to bring people together and get things done!

  Dec 11, 2025