Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7377 reviews
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Mar 30, 2025Amazing experience!!!
Tyrone, Tyrese, Ajay, Royford ,Daniel, Kelly-Ann, Tamara, Audley, Ardley, Tjay, are all so kind and amazing to my family and I! There is always welcoming and positive energy here! This is an awesome resort with amazing people, I would recommend coming here, 10/10!!
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Mar 30, 2025
Go for the beaches, stay for the gym and ice cream
The stay was good. We had mixed weather as it rained on and off a few times but for the most part it was sunny. Loved hanging out in the village, the coffee shop had really good coffee and ice cream. Would recommend the tours to truly experience the culture but commuting is exhausting as the roads are treacherous. Lovely gym, went every day apart from when we did excursions. Whitney was fantastic!! Always greats you with a small and checks in on everyone in the gym. She will push you too if she thinks you aren't working out hard enough 😂. She was great to chat with each day and very knowledgeable. She definitely made the stay 5 star for us.
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Mar 29, 2025
Amazing vacation
Great resort with amazing amenities! We had top notch service in their awesome cabanas by the very best Tyrese!! He made the cabana even better! His smile, service, energy and he was extremely polite! We were so happy to have him twice! Thank you Tyrese!! We had some amazing experiences with other staff members who made us feel like we were home and always welcomed. Thank you to Vanessa for our house keeping, Desmond life guard, Daniel, Peter Pool attendants, Prince Photographer, Shane jerk chicken stand, Duane security, Mark taxi driver, RaShawna. Forgot his name but he showed us to our room he was awesome.
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Mar 27, 2025
10/10!!!!
Great experience with great customer service. People here are amazing to be around and really make your experience the best. We had a 5 day vacation and I have zero complaints. Ivan and Kedon at the swim up bar are the people to go to!! I would definitely recommend.
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Mar 27, 2025Disappointing Stay at This Royalton – Not Up to Brand Standards
Long but fair review… I’ve visited six out of the eight Royalton properties, and this one, unfortunately, ranks at the very bottom of the list. It wasn’t even close. As a frequent Diamond Club guest, I understand the experience can vary—but here, the upgrade felt like a complete waste of money. Day 1: Rough Start and Misleading Promises We arrived on Monday at 9:45 AM, knowing check-in wasn’t until 3 PM. The only lunch option available was the buffet (which my family typically avoids), as none of the restaurants serve lunch. So we headed to the buffet. There, we were approached by Marcia, who aggressively pushed a timeshare presentation in exchange for a complimentary cabana. Despite declining several times, she persisted. A cabana by the pool with kids sounded like a relaxing option for the end of our trip, so we reluctantly agreed. By 3 PM, our room still wasn’t ready. After pressing the Diamond Club staff and our butler, we finally got our room—30 minutes late—and it wasn’t the room we booked. Be warned: the Junior Diamond Club Suite shown online isn’t actually available unless you purchase a timeshare. Instead, we were given a one-bedroom with two queen beds in the same space, one bathroom, and a non-functioning TV. I requested restaurant reservations from our butler as soon as we arrived—something we always do—but they were never made. That night we had dinner at TAJ, the Indian restaurant, which wasn’t to our taste. I ended up ordering takeout. Later, my daughters went to use the water slide just before closing. The lifeguard locked them in the stairwell as a “joke.” I had to get my husband involved before the lifeguard finally took it seriously and let them out. Completely unacceptable behavior. Day 2: The “Free” Cabana That Never Was We tried TAJ again for breakfast, as it’s the Diamond Club a la carte option—only to find it was closed. Back to the buffet we went, which, to its credit, had decent service and okay food. Marcia interrupted our breakfast again, pressuring us to attend the timeshare presentation we had already agreed to. She said it would only take 30 minutes (lie #1). It took 90. When I asked about the promised cabana afterward, I was sent to a desk where I was informed there were no cabanas available and Marcia knew this all along (lie#2). She later apologized but offered no resolution. Instead, we were given $150 in resort credit—which can’t be used in the gift shop (lie #3- you’re out!). Total bait-and-switch. Avoid these presentations. Dinner at Hunter’s Steakhouse was disappointing. My French onion soup was overly salty, the Caesar salad came with ranch dressing, and my salmon was raw inside. We ended up leaving and grabbing a bite at Scores, the sports bar. Thankfully, the Vibe Team put on a great show that night—high energy, family-friendly, and engaging for kids. Day 3: No Water, No Reservations, No Perks Still no cabana. TAJ was finally open for breakfast, and I contacted our butler early to request dinner reservations at either the Italian or Asian restaurants. The Italian restaurant was closed (a common occurrence here), and the Asian option was already fully booked. Once again, despite Diamond Club access, we were shut out. The Diamond Club lounge was underwhelming. The food was sparse and not replenished often, with limited variety. After breakfast, we returned to our room and discovered there was no water—none in the sink or shower—for nearly two hours. We had to eat dinner at the buffet again because we couldn’t get into any of the restaurants, even though we’d paid for the upgraded experience. The Positives •The Vibe Team was the highlight of the trip. They work hard, are great with kids, and keep the energy high throughout the day and evening shows. •Our butlers, Fitz and Willard, were kind, responsive, and tried their best to make things right. The Negatives •The facilities are visibly worn down: stained chair cushions, holes in the walls, old and faded lobby furniture. •The Diamond Club perks were nonexistent: no priority booking, unreliable restaurant access, and poor lounge service. • Misleading marketing about room types and upgrade benefits. • Aggressive timeshare tactics that bordered on harassment. • Limited drink options—there were no diet or low-sugar beverages anywhere on the property, which is unusual for an all-inclusive resort. Bottom Line This property doesn’t meet Royalton standards—not even close. At best, this is a 3-star experience, and that’s being generous. I’ve loved many Royalton stays in the past, but this one was such a letdown that it’s made me question the brand altogether. I wouldn’t return, and I wouldn’t recommend it.