Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.
A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests
will appreciate the comfort of our modern and spacious rooms. Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.
Location
Riviera MayaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21141 reviews
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Dec 25, 2024Friendly staff!
Second time here. The staff is wonderful! They are friendly and attentive. Don’t forget to stop off and see the courteous and hardworking staff at the gelato. Thanks Kevin, Ayme and Adelina for the best coffees and ice cream. The beach is beautiful but certain days there’s seaweed.
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Dec 25, 2024Cockroaches in room
Not worth the stay... cockroaches in room, missing items in rooms like soap, bathrobes, vanity, shower cap. Butler not efficient, paid for Diamond club but got lousy service. Moved complain up to supervisor still no result...thought it was 5 star but didn't feel like it
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Dec 25, 2024Worst “All-Inclusive”Ever — total scam
World’s worst experience ever. Nothing is included for this all-inclusive. You can’t get a reservation for dinner unless you pay $100 person. This applies to all levels of— people that paid for the upgrade are actually getting charged MORE to eat. It’s a total scam. I feel bad for the employees they just keep giving you the run- around and tell you to go wait in another line when we just want to enjoy a vacation (that we PAID for!!) and be able to eat in the restaurants vs the buffet. This is our first experience with an all-inclusive. Never again. Everyone that we have visited with is having the same experience. So sad.
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Dec 25, 2024
Fixer upper
First the good: The service was generally good, the food decent. The beach was beautiful, the pools clear. Weather was amazing and the lawns well manicured. The building itself was good if only it was better maintained. Now the bad: This place needs to be better maintained and upgraded. The couch/sofabed was full of stains and sunk so low that you couldn't sit in it. The bathroom had mold. The air circulation was horrible - it was beautiful dry weather outside but unbearably humid inside the room. They tried to repaint the room and you can see paint drips everywhere. The doors don't close properly. The rooftop hot tub and bathroom jacuzzi didn't work well. The staircases were disgusting, dirty with room service plates stacked against the wall. The worse part, my daughter got stuck in the elevator. The SMELL, WTF is with the SMELL? Seems like sewage smell would come blowing into the rooms regularly. Diamond club wasn't worth it at all. Booking restaurants for 6 is fine, for 7 and they charge extra per person. Access is very limited. Our butlers were good, my sister's family weren't so lucky. We paid a premium and felt like it was a budget trip. NOT RECOMMENDED.
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Dec 24, 2024I had fun.
I love Ernesto. He made me a beautiful bracelet. The events here were super fun! There was beach volleyball, silent karaoke, and much more. My family and I enjoyed our stay here because the staff was always friendly and had no problems with the service!