Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise. Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport.
A warm reception and chilled cocktail set the tone for an extravagant vacation. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking of our activities, sports, and entertainment program, guests
will appreciate the comfort of our modern and spacious rooms. Our modern facilities, warm staff, and exhilarating locale rich with culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape.
Location
Riviera MayaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21176 reviews
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Jan 01, 2025Took our money for something we didn't have! RIP off
We were due to stay at this hotel in November 2024, unfortunately for unforeseeable reasons, we were not able to go on our trip. We had paid the hotel directly to reserve a specific room, however, when our trip did not go ahead the hotel were suddenly unforthcoming in refunding our money. The hotel were very quick to respond when we wanted to book the room and pay the extra money, however, when we asked for a refund, no replies... I have emailed on 5 occasions and have still not had the refund, I have given up, however, we are now rebooking our trip and we will not be staying at the Royalton for this reason. If they cant get the customer service right beforehand goodness knows what it is like in resort. Shame on you Royalton.! That's another customer you have lost for the price of $69!
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Dec 31, 2024Terrible !
Honestly TERRIBLE. Butler service is terrible. Check in was terrible. Their system was down and I was unable to get access to my room except through the butler in which he was nowhere to be found. There were roaches in my room. They came and sprayed bug spray all over my room. Food is terrible. The cocktails are not good, no liquor barely. They do not have premium liquors like Patron or Don Julio. I asked for a room set up to be done on arrival for my girlfriend’s birthday which did not happen. They messed everything up. While at the Japanese restaurant there was a bug or some sort of food particle in my water. Didn’t realize until I looked down in the water that I never touched. It stinks in the restaurants all they have big cock roaches all over the place. I spoke to the manager about my issues and they did nothing but change my sheets. They also bring all these merchants to harrass you in the lobby during the night to buy things which is annoying. Also it is NOT adult only. There are kids all over. It is not a good resort in my opinion. I felt like my girl got cheated out of having a great birthday due to this resort. Only thing good is that they have concierge there to make excursions on property and they have hookah in the club thats on property. My honest review is do not spend your money or time here. They are NOT what they advertise. I will include videos and pictures to show I am not lying at all. No reason to lie.
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Dec 31, 2024Entertaining holiday
Activities with Josue and Giovanni on the Vibe Team were great. 3 hours of Nightly entertainment was top notch!!! Thanks Alejandro for great entertainment team. Only negative comment is undisclosed construction. Food was great as well.
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Dec 31, 2024
Honeymoon trip - resort needs improvement
We had a good stay but wouldn’t class this place as the luxury honeymoon we were expecting: Pros: - Great excursions and activities available, we did cenotes/tulum/snorkelling/caving/coco bongos/on site spa. The hotel/tui reps were great at sorting (even getting us a free taxi when a tour bus forgot us) - Great looking resort, with well maintained beach - Teppanyaki restaurant great experience - Chefs in main canteen make great food to order with lots of selection - When room service was ordered it came on time with a great selection - Really friendly staff, smiley and polite Cons: - Rude check lady made us leave the check in line with our bags and sit in a lobby for an hour, after the 10hr flight and the battle of getting to the hotel on the worlds slowest bus. It got so late we almost missed the evening food. - Sewer smell in main canteen - Sewer smell in shower/tap water - Vomiting/sickness most days (presumably from the water in the canteen/iced drinks) - Alcohol watered down/served in dirty cups that just get rinsed with water - Bed bug bites until we requested fresh bedding - Restaurants barely available, or seat you poorly/give bad food if you don’t spend extra (e.g. Rubbish steak at hunters or sitting you in the rain at Agave despite empty tables inside). - Despite telling them it was our honeymoon, nothing was done (others had things as basic as congrats banners on doors etc)
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Dec 31, 2024Disappointed.
This is definitely not 5 star. The hotel blocks are slowly being refurbished but in their present state a lot of work needs to be done along with the surrounding areas around the pools. We reserved a specific room 5 months prior to arrival for USD69 to be told its occupied when checking in. Reception staff lied about the reason why and put us in awful room with no view. This was resolved only when the TUI rep intervened on our behalf and we moved in next door to the room we should of had 3 days later. Drinks were of a poor quality and some bar staff were rude. Lift kept braking down, safe didn't work nor did the telephone. On a positive note rooms were kept spotless, food was varied and good quality but not always hot enough. Gardens were well manicured and the beach was regularly swept of seaweed.